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Apply Now Job ID 1344904 Date posted 12/11/2019
Position Summary

Are you a leader with a passion for healthcare? Do you build strong working relationships and promote positive interactions between staff and the public? If so, we have an amazing opportunity for you to join our team as the Manager, Primary Care Network in Williams Lake, BC.

The Manager, Primary Care Network is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of Primary Care services to support patients and physicians in the primary care home/patient medical home, and related contract management. The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centred approach, and in accordance with IH and Ministry policies and standards.


• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Ensures coordination and collaboration with the Division of Family Practice and shared primary care staff between the two authorities.
• Promotes IH vision, mission, values, and strategic direction.

Resource Management
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Identifies and takes action to address professional development needs.

Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.
• Identifies the need for, promotes, and facilitates research.

• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., Directors and Managers) and external partners (e.g., physicians, Ministries, community agencies, organizations, and professionals) that are critical to the development and delivery of programs within the assigned areas of responsibility.
• Participates on various committees/working groups as required that are related to the delivery of the IH programs/services.
• Promotes positive interactions between staff and public.

Quality Improvement Evaluation/Risk Management
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Implements and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Ensures a process for reviewing and responding to client/customer feedback.
• Leads and facilitates improvement changes.
• Identifies potential risks and applies mitigation strategies.

• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.

The growing community of Williams Lake is located amidst sparkling lakes and rolling ranchland in the heart of the Cariboo Chilcotin Region of British Columbia. As the largest city in the area, it serves as a business, industrial and service hub for outlying communities and provides employment opportunities in the forestry, mining, agriculture and tourism sectors. Home to the famous Williams Lake Stampede, this former “cowtown” has grown into a vibrant city that offers its residents a comfortable blend of urban living and western charm. Horseback riding, mountain biking, river rafting, cross country skiing, fishing and camping are popular recreational pursuits in the area. We are a hard working and welcoming team.

Interior Health is truly a great place to work! Apply today!


Education, Training, and Experience
• Bachelor’s degree in a health-related discipline, Master’s degree preferred.
• Seven to ten years of recent, related experience, including three years frontline supervisory and/or program coordination or project management experience.
• Recent experience in Primary Health Care within the last three to five years
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Conceptual skills - Demonstrated ability to relate and apply knowledge of legislated acts, regulations, policies, procedures, principles, and service delivery in the assigned areas of responsibility within the ethical standards that govern the assigned areas of responsibility; strong analytical skills.
• Team building - Demonstrated ability to create a shared vision and synergy in teamwork, and lead teams from multi-sectors including with multiple primary care providers (patient medical homes).
• Leadership - Demonstrated ability to lead, plan, manage, implement, organize, and problem solve in a complex, multi-disciplinary organizational environment. Demonstrated ability to supervise, guide, and direct staff utilizing a participatory management style.
• Change management - Demonstrated ability to function and lead effectively in a dynamic and changing environment. Demonstrated ability to effectively introduce and support purposeful change.
• Innovation - Ability to foster innovative approaches to program and service delivery.
• Communication - Demonstrated verbal, written, and interpersonal communication skills.
• Equipment - Ability to operate related equipment and to function in a computerized environment using a range of software programs.
• A current BC Driver’s License.
• Physical ability to perform the essential duties of the job.
Apply Now

Interior Health values diversity and inclusion. Our goal is to cultivate a workforce rich in culture, experience and knowledge to ensure equitable health outcomes for all of the clients we serve. We are welcoming of all populations including our Aboriginal partners throughout the Interior Health Region. We are committed to increasing our Aboriginal representative workforce to build an engaged, culturally diverse organization focused on the goal of providing high quality, sustainable healthcare through an engaged workforce and healthy workplaces. We build inclusive, trusting and respectful relationships through our partnerships. At Interior Health, Every Person Matters.

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