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Apply Now Job ID 1259210 Date posted 05/09/2019
Community :KELOWNA
Position Summary

We are seeking a Project Lead, Medical Program Transformation at our Community Health and Service Centre in Kelowna, BC. If you are a collaborative team player with exceptional project management and group facilitation skills, apply today!

The Project Lead, Medical Program Transformation is responsible for the development of a comprehensive plan, framework, and tools to support stakeholder engagement and project management for various Medical Affairs and Physician Compensation initiatives across programs and sites within Interior Health (IH). The Project Lead utilizes communication, facilitation, conflict management, and interpersonal skills to carry out the accountabilities. Anticipated outcomes of the work will require systems-thinking and creativity in problem solving to facilitate consensus among the group of stakeholders. The Project Lead works both independently and as part of a team; most often in a team leadership role.

The Project Lead provides project leadership for Medical Program Transformation priority initiatives set by the Director, Medical Program Transformation and the Corporate Director, Medical Affairs to ensure consistent, timely, and appropriate change management and engagement practices and processes are utilized. The Project Lead is also responsible for providing support to the Medical Affairs Directors, Operational Leads, physician independent contractors, physician incorporated groups, and other stakeholders involved in the portfolio’s priority initiatives. This support may include, but is not limited to: problem-solving processes, use of change and project management tools, communications, and group facilitation.


• Provides leadership in the planning, development, and implementation of a comprehensive Project Management Plan for each Medical Affairs and Physician Compensation initiative that incorporates Physician Compensation models and contracts and Medical Affairs operational procedures/ processes.

• Ensures engagement of all relevant stakeholders in the process including medical leadership, clinical operations leads, physician independent contractors, and physician incorporated groups to ensure successful implementation of the initiative.

• As the Medical Affairs representative, partners with Operations Program Directors and Managers to understand, analyze, and design efforts to respond to the Program’s service delivery needs and challenges with the appropriate physician compensation model. This includes identification of a potential physician compensation model, potential funding sources, and leading the stakeholder team through any relevant funding application processes associated with the physician compensation change.

• Facilitates change by collaborating with the clinical operations team in the development of implementation plans, data/info requirements, performance evaluation measures, quality improvement methodology, and communication and engagement strategy to successfully implement Physician Compensation service deliverable changes and contract terms.

• Leads projects to improve efficiency and effectiveness of processes within the Medical Affairs portfolio. Ensures improvement initiatives are completed in a timely manner and result in quantifiable improvements.

• Collaborates and supports management efforts and plans throughout the various stages of the change implementation, providing appropriate resources and tools where necessary. As required, coordinates working groups to identify, plan for, and resolve critical issues and follow through on change management related topics and initiative needs.

• Tracks and reports on implementation progress according to planned milestones and outcomes and follows up to ensure implementation is complete. Identifies and ensures the expedited resolution to problems or barriers to enable successful project/change completion.

• Builds upon the data analysis to engage stakeholders and provide support for new Physician Compensation model planning and initiatives including new program funding applications and changes to existing compensation models.

• Leads the design and implementation of processes to maximize external revenues on physician contracts. This includes appropriate billing processes and controls and education of physicians and staff on completeness and accuracy of fee items claimed.

• Develops performance indicators for physician service contracts and supports the monitoring of physician services against IH and Ministry of Health benchmarks and goals.

• Performs other duties as assigned.


Education, Training, and Experience
• A university degree in Business Administration, Project Management, Human Resources, Leadership, Organizational Development, Health, or another related degree.
• Five to seven years of experience relevant to the duties of this position.
• An equivalent combination of related education and experience may be considered.

Skills and Abilities
• Demonstrated knowledge of and skill at implementing change management in a complex environment that is consistent with the vision, purpose, and operating principles of IH.
• Exceptional skills in group facilitation, conflict resolution, and group dynamics.
• Advanced oral and written communication skills, including effective presentation and facilitation skills.
• Ability to plan, develop, implement, manage, and evaluate program changes.
• Ability to motivate members of the team or working group toward achievement of deliverables and goals. Team members include internal and external leaders, none of which report to this position.
• Ability to gain trust and cooperation and the ability to influence others to achieve results.
• Identify and facilitate conflict resolution with diplomacy and political savvy.
• Ability to apply quality improvement principles and processes to change initiatives.
• Work effectively in a computerized environment utilizing standard Microsoft Office applications along with the ability to learn new software at an advanced level.
• Ability to multi-task and grasp complex concepts quickly.
• Ability to chair/lead meetings and facilitate working groups.
• Demonstrated knowledge of change management, program management, conflict resolution, and building teams.
• Physical ability to perform the duties of the position.
Apply Now

Interior Health values diversity and inclusion. Our goal is to cultivate a workforce rich in culture, experience and knowledge to ensure equitable health outcomes for all of the clients we serve. We are welcoming of all populations including our Aboriginal partners throughout the Interior Health Region. We are committed to increasing our Aboriginal representative workforce to build an engaged, culturally diverse organization focused on the goal of providing high quality, sustainable healthcare through an engaged workforce and healthy workplaces. We build inclusive, trusting and respectful relationships through our partnerships. At Interior Health, Every Person Matters.

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