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Apply Now Job ID 1284931 Date posted 07/16/2019
Community :KELOWNA
Position Summary

Are you an agile leader with a passion for healthcare? We are seeking a Manager, Physician Quality Improvement to join our amazing team!

Physician Quality Improvement (PQI) began in 2015 as a partnership initiative between the Specialists Services Committee and the BC Health Authorities. The goal of PQI is to enhance physician capacity by providing training and hands-on experience on quality improvement projects ultimately promoting a culture of learning, openness and dedication to quality improvement in the health care system.

The Manager, Physician Quality Improvement participates in the planning, development, implementation and evaluation of quality improvement and patient safety initiatives related to the PQI program throughout Interior Health (IH). The Manager also provides leadership, direction and supervision to the PQI personnel within the department.

Serves as a resource and liaison to quality improvement activities by providing quality improvement expertise; ensures alignment and coordination of local QI activities and initiatives with PQI activities and initiatives with IH priorities.


• Participates in the planning, development, implementation and evaluation of operational goals of the PQI program to ensure alignment with Interior Health’s strategic plan.
• With the Physician Advisor and PQI team leads the educational content development, ongoing accreditation processes, for the cohort and other PQI educational sessions.
• Oversees the ongoing PQI Communication Plan development and implementation.
• Provides leadership and guidance to reporting staff and key stakeholders in the application of quality improvement and patient safety principles and practices for physicians to support both strategic and operational business plans. Promotes the alignment between local, organizational, provincial and national improvement initiatives.
• Develops and maintains an effective quality improvement structure and network that supports the achievement of the operational and educational goals of the PQI program. Identifies and communicates emerging trends and/or new quality improvement and patient safety initiatives within IH; evaluates opportunities to spread successes through the organization.
• Evaluates IH’s clinical (PQI) improvement and patient safety processes; analyzes data, compiles information and prepares reports for submission via the appropriate channels to bodies such as Specialist Services Committee (SSC), and provincial groups based on evaluation of impact to client outcomes and organizational risk.
• Follows-up with key stakeholders on reports regarding potential or actual risks to client outcomes and or the organization.
• Serves as a resource and provides leadership and specialized quality improvement knowledge and expertise to the organization in the development of policies related to medical improvement and patient safety to promote sustainability and spread of improvement efforts. Promotes the transfer of knowledge derived from organizational and provincial collaborates into the medical improvement activities through IH based medical/physician teams.
• Provides leadership, guidance and support to PQI staff in all areas of quality improvement methodology. Participates as part of the Quality Improvement/Patient Safety Management team in the development of strategic plans, policies and service priorities.
• Develops alliances with other health authorities and external associations to achieve consistency of interpretation and implementation of government policy and/or new evidence related to quality improvement initiatives.
• Represents IH on community, provincial, national and international committees related to PQI as required.
• Provides overall leadership, direction and supervision to assigned team members using effective management techniques (e.g. coaching, mentoring, skill and leadership development, performance management).
• Develops and recommends financial and operational plans; plans and manages functional annual capital and operating budgets; completes variance analyses of the allocated budget and reports significant problems; makes recommendations for budgetary adjustments.
• Performs other duties as assigned.


A Masters’ degree in a health profession is required for this position. Educational preparation in quality improvement, certificate in quality improvement or equivalent training in the use of quality improvement methods and tools.

Minimum seven (7) years’ experience in health care services management in progressively more responsible and varied roles, including a minimum of five (5) years’ experience in quality improvement development, implementation and evaluation.

Valid BC Driver’s Licence.
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Interior Health values diversity and inclusion. Our goal is to cultivate a workforce rich in culture, experience and knowledge to ensure equitable health outcomes for all of the clients we serve. We are welcoming of all populations including our Aboriginal partners throughout the Interior Health Region. We are committed to increasing our Aboriginal representative workforce to build an engaged, culturally diverse organization focused on the goal of providing high quality, sustainable healthcare through an engaged workforce and healthy workplaces. We build inclusive, trusting and respectful relationships through our partnerships. At Interior Health, Every Person Matters.

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