Position Summary

Interior Health is hiring a term specific full-time Program Coordinator | Food Services who is passionate about making a difference in health care.

This is a term-specific position until September 23, 2027.

Based in Vernon, B.C., this role combines meaningful on-site engagement with the flexibility of some remote work. The role also requires travel within the region, including multi-day trips.


What we offer:

• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to Municipal Pension Plan

The salary range for this position is $69,218 (min) to $86,522 (midpoint) to $99,501 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:

The Program Coordinator, Food Services provides coordination and leadership support to stabilize, standardize, and evaluate various regional food service programs across Interior Health region.
This role is responsible for supporting the design, development, implementation, and evaluation of a consistent operating model, including service delivery, intake processes, cost structures, and reporting mechanisms.

The Program Coordinator works collaboratively with internal and external partners and other interested parties to support defining program scope, improving system integration, and implementing system-wide improvements that contribute to long-term sustainability.

This position provides practical coordination support to a cross-functional team, engaging partners across Food Services, Community Services, Acute Care, Finance, and any external parties to enhance service delivery, improve data integrity, and support consistent practices across sites.

What will you work on:

• Engages and facilitates working groups and collaboration with partners and other interested parties including Food Services, Community teams, clinicians, discharge planners, and external partners to support program understanding, alignment, and collaboration.
• Develops and maintains collaborative relationships to support program alignment and service integration across the continuum of care.
• Gathers information on current-state processes, workflows, service models, and program variations across sites to establish a comprehensive baseline.
• Reviews and analyzes program data including volumes, utilization, access pathways, costs, and outcomes to identify gaps, inconsistencies, and improvement opportunities.
• Develops and digitalizes a comprehensive program catalogue, including service offerings, FAQs, contact lists, and stakeholder directories.
• Conducts a review of intersecting community-based meal programs to identify overlap and improvement opportunities.
• Reviews existing menu offerings and recommends menu engineering and recipe revisions based on utilization, client preferences, and cost pressures.
• Identifies risks, gaps, and issues impacting program delivery and escalates appropriately with recommendations for mitigation.
• Supports the coordination of stabilization and standardization efforts across the program, including development of service tiers and delivery models.
• Leads the development and coordinates implementation of a single intake pathway and centralized client/order registry to improve tracking, accessibility, and reporting.
• Reviews current workflows and supports the development of standardized processes, tools, and documentation to reduce variability and reliance on informal practices.
• Recommends redefined roles, responsibilities, and accountabilities across the program and support the development of orientation and training resources to support consistent onboarding and execution.
• Supports collaboration with Finance and operational teams to align cost and revenue flows, contributing to pricing strategies, forecasting, and financial transparency.
• Leads the preparation of reports, business cases, and decision briefs for leadership to monitor progress, inform decision-making, and guide strategic direction.
• Works on implementation of system improvements while contributing to the development of a long-term sustainability model.
• Adheres to Interior Health policies and relevant provincial and legislative requirements.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience

• Degree in Food Service Management, Business Administration, Health Services Administration, or related field.
• Minimum of 2–3 years of recent related experience in program coordination, project support, or service delivery improvement, preferably within a healthcare food services environment.
• Experience in process improvement, program evaluation, and data analysis is strongly preferred.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities

• Ability to assess menu items based on visual appeal, popularity, ease of production, and cost considerations, and develop well-balanced, practical meal solutions.
• Ability to work within an environment subject to continuously changing priorities.
• Demonstrated ability to analyze complex systems and procedural workflows and recommend practical improvements.
• Strong project coordination and organizational skills with the ability to manage multiple priorities.
• Effective communication and facilitation skills across diverse stakeholder groups.
• Ability to build consensus and maintain engagement across teams.
• Proficiency in data analysis, reporting, and use of digital tools (e.g., Excel, tracking systems).
• Ability to work independently and collaboratively in a dynamic, evolving environment.
• Working knowledge of applicable regulations, provincial legislation, policies and procedures, and collective bargaining agreements, or ability to quickly source and interpret information.
• Knowledge of healthcare food services, community-based programs, or logistics/distribution models is an asset.
• Physical ability to perform the duties of the position.
• Multi-day travel within IH will be required.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.