Position Summary

Interior Health is looking for an experienced Specialist, Health Information Exchange to join our team on a full time permanent basis in Kelowna.

This position will be working in office in Kelowna Tuesday and Wednesday each week, so applicants will need to be within daily commuting distance.


What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Salary Range:
The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:

Lead the Future of Digital Health Interoperability
Are you an experienced Product Owner who thrives at the intersection of complex backend architecture, software design, and agile delivery? We are looking for a high-caliber Technical Product Owner to lead our Clinical Document Exchange (CDX) development team.
In this role, you won't just manage a backlog—you’ll serve as the core functional domain expert for a robust, multi-disciplinary engineering pod. You will work directly with our Software Architect, Business Analyst, QA Specialist, and a dedicated team of Senior and Intermediate Developers to bridge the gap between high-level health system strategy and technical execution.

Why You’ll Love This Role:
Complex System Architecture: Tackle high-impact interoperability challenges across enterprise systems. Collaborate with our lead architects and senior engineers to bring practical
Real-World Impact: Drive regional health data integration from concept to operational rollout, shaping capabilities that directly support clinical care across British Columbia.

What You Bring:
A deep experience in agile product ownership, sprint planning, and backlog refinement.
Hands-on familiarity or strong technical fluency with HL7 Standards like FHIR, HL7V2, and CDA
Strong facilitation skills
Proven ability to rapidly learn complex domain architectures and translate abstract system mechanics into clear, actionable epics and user stories.


What we are looking for in a candidate:
Proven ability to dive deep into backend architecture, system design, and API patterns, serving as a key bridge between strategy and complex system mechanics.
Has the aptitude for rapidly learning and mastering proprietary enterprise-grade system architectures, turning abstract domain complexity into actionable product roadmaps.
Ability to collaborate with the Software Architect to create and manage engineering backlogs.
Proven track record for driving complex products from initial concept through to architectural review, iterative development sprints, and full operational rollout.
Has the exceptional ability to partner with software architects, senior developers, and clinical stakeholders to evaluate technical trade-offs, scope epics and streamline release schedules.
Bring a deep understanding of HL7 standards and their implementation, along with a perspective on the EMR vendor landscape in British Columbia, and Health Information Exchange technologies.
An understanding of Azure Cloud technologies at an architectural level would also be a benefit.

In accordance with the established vision and values of the organization, the Specialist, Health Information Exchange (Specialist) leads one or more multi-disciplinary agile delivery teams to develop and deliver Clinical Document Exchange (CDX) enhancements and improvements that align with Interior Health’s (IH) goals and strategies for regional interoperability.

As an integral member of a regional multi-disciplinary Digital Health team, the Specialist serves as the Health Information Exchange Product Owner with strong emphasis on business analysis, focusing on translating business value and needs through the tactical piece of product delivery by creating and managing the product backlog. This position also owns the epics, user stories, and iterations for the product to ensure program value is achieved. The role also provides coaching and mentorship to co-workers, and coordination of work.

The Specialist guides a development team to maintain the product roadmap, serve as a subject matter expert to gather customer feedback, and to determine the paths to achieving product success. As a product owner focused on the development of CDX, the Specialist will have the opportunity to help lead the early market development of new offerings, drive holistic product vision, establish business performance metrics, and align Interior Health around game-changing capabilities from business case creation to product launch.

Typical duties and responsibilities:

• Provides health care determinations related to an agile development process, prioritization of all work throughout the life cycle including sprint planning, deployment, and post-deployment support.

• Assesses business and program needs in order to arrive at the development of the product roadmap, thereafter creates Release Plans and/or the Product Backlog of all implemented work streams as well as maintenance of CDX.

• Facilitates consistent engagement from interested parties, and is the final arbiter of all inputs by refining customer requirements, defining acceptance criteria of the requirement feature and submitting the master epic.

• Coaches, empowers, and mentors members of the CDX Development team as needed in order to foster a team culture of high performance.

• Applies understanding of the broader health system, clinical workflows, processes, and decision support needs, as well as an understanding of clinical and other Digital Health systems use and capabilities.

• Works as a Product Owner until innovations are operationalized - managing the delivery of iterative upgrades through effective analysis of qualitative and quantitative user data.

• Create and manage product roadmaps, tracking progress, issues and managing risks.

• Influences partners to achieve consensus and commitment regarding product definition, direction and approach to delivery.

• Provides clinical informatics leadership when participating in system integration reviews and needs assessments for all CDX development; serves as a consulting resource to leadership, project teams, other members of the organization and peer health authorities regarding requirements for clinical information and electronic document distribution.

• Contemplates and conceptualizes future clinical requirements and how they might fit into clinical CDX functionality, constantly thinking about how to improve CDX to benefit other clinical systems.

• Considers and translates informatics elements such as clinical data sets, structured versus unstructured data, and human interface requirements for identifying integration gaps.

• Collaborates and coordinates with vendors, DH systems teams and clinical areas and is comfortable understanding clinical and DH domain processes, practices and language.

• Applies appropriate health informatics standards and enterprise models to enable system interoperability (e.g., terminology, data structure, system-to-system communication, privacy, security, safety).

• Demonstrates an understanding of architectural relationships between key health information technology components and best practices in enterprise architecture frameworks/perspectives.

• Builds strategic relationships within provincial and federal innovation partner networks. Including central agencies, the ministry of health, academic, broader public sector collaborators and with private sector suppliers.

• Performs activities and services of the such as assisting with recruitment, hiring, performance management, performance evaluations, growth and development of select personnel as required.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Qualifications

Education, Training, and Experience
• A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline.
• A minimum of five (5) years of experience in healthcare information systems including responsibility for planning, systems implementation and analysis, and staff development and supervision.
• Or an equivalent combination of education, training and experience.


Skills and Abilities
• Comprehensive understanding of the function, process, and integration of information systems in a healthcare environment.
• Strong understanding of HL7 standards (e.g. HL7 v2, HL7 v3 RIM, CDA, FHIR)
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Ability to display knowledge of how people, resources and information flow through the health system.
• Demonstrated understanding of the data interrelationship and dependencies among the various health information systems.
• Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, information models, diagrams, and track work activities or issues documentation.
• Intermediate computer skills and ability to work comfortably with business process management tools, spreadsheets, presentations, diagramming and word processing software (e.g. Microsoft Excel, PowerPoint, Visio and Word).
• Familiarity with international terminology and coding standards (e.g. ICD9/10, SnomedCT, LOINC)
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.