Position Summary

Interior Health is looking for an experienced Manager, Virtual Care to join our team on a full time permanent basis.

This position offers a flexible work location from within the Interior Health region.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Salary Range:
Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
Interior Health is transforming how people access care. Our Artificial Intelligence & Virtual Care team is leading innovative programs that connect patients, families, and providers through technology improving access, equity, and experience across the Interior region.

We are seeking a dynamic, collaborative, and forward-thinking Virtual Care Manager to help advance our health technology strategy and operationalize virtual care models at scale.

If you’re passionate about innovation, service design, and improving care journeys, this is your opportunity to make real impact.

In accordance with the established vision and values of the organization, the Manager, Virtual Care (Manager) is responsible for leading and directing the Virtual Care team in Digital Health (DH). The team is responsible for identifying, planning, developing, implementing, and supporting applications and electronic processes to enable Virtual Care service delivery within clinical and educational areas; develops awareness of Virtual Care services across IH; works with partners to increase service adoption throughout the Health Authority.

In consultation with partners, the incumbent will develop long and short-range plans, strategies, priorities and initiatives to support the achievement of the mission, goals and objectives of Interior Health (IH). As part of the Digital Health Management Team, the Manager provides management, direction, and leadership in the respective areas for utilization, quality improvement, system enhancement, project management, change management, and operation.

The Manager provides advice and recommendations to the Digital Health Leadership Team and other leadership groups in IH concerning the application of technology to meet virtual care related patient, clinical, and operational requirements. The manager models the DH culture of connectedness, transparency, purposeful innovation and continuous learning.


TYPICAL DUTIES AND RESPONSIBILITIES:

• Develops strategic and tactical plans, goals, and objectives, as they relate to the Virtual Care portfolio, which support the mission and goals of IH. Ensures information systems and data services align with patient, organization, and program area goals and objectives.

• Directs and manages the activities of the Virtual Care portfolio and provides leadership and mentorship to team members. Responsible for recruitment, hiring, ongoing development, performance management, performance evaluation, growth and development, disciplinary action, and termination of staff as required. Verifies timecards and approves vacations and vacation coverage.

• Develops and manages operating and capital budgets for the support and implementation of virtual care solutions, and related applications.

• Interprets and administers collective agreements covering all bargaining unit employees, investigates and responds to routine and confidential employee issues and participates in grievance investigation and response, and attends third party hearings with a representative of the employer.

• Works with IH leadership teams to define operational and strategic information systems needs, develop project proposals, develop organizational priorities, and resolve complex and/or sensitive issues related to virtual care systems.

• Promotes and leads new virtual care related software systems and technology investigation, evaluation, selection, approval, acquisition, planning, education, support, and transition.

• Develops and fosters relationships with key internal and external partners (e.g. IH leadership groups, other Health Authorities, and Provincial partners) in respect to virtual care service delivery and issues related to the Virtual Care portfolio.

• Fosters relationships with patient partner organizations to ensure patient perspectives and feedback are continuously being collected and incorporated into decisions relating to virtual care service delivery.

• Works with software vendors, and other external service providers to negotiate contract terms and pricing and resolve complex and/or tentative service issues.

• Contribute to the financial objectives of IH by identifying cost saving measures, generating revenue and operating within approved budgets.

• Develops, implements, and monitors standards for service and performance; evaluates and effects changes as needed to improve services, optimize patient and clinical user experience, and simplify workflow.

• Participates in the Manager on-call rotation for Clinical Informatics.

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Performs other related duties as assigned.


Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience
• A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline. An equivalent combination of experience and post-secondary education may also be considered.
• A minimum of seven years of experience in healthcare information systems and managerial experience in a complex business environment including responsibility for strategic planning, development, project management, systems implementation and analysis, and staff development and supervision.

Skills and Abilities
• Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
• Demonstrated ability to manage staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
• Demonstrated ability to manage vendor relationships.
• Demonstrated ability to plan, lead, direct, and control projects and project teams.
• Demonstrated ability to problem-solve and develop solutions as required.
• Demonstrated competency in resource and fiscal management.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually changing environment.
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.