Position Summary

Interior Health is looking for an experienced Manager, Support Services to join our team on a full time term basis.

This position in expected to last until 29th May 2026.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Salary Range:
Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
In accordance with the established vision and values of the organization, the Manager, Support Services is responsible for the overall planning, organization, management, and evaluation of all functions (including staffing, supplies, and operating budgets) in Environmental Services and Food Service for assigned Interior Health (IH) sites.

The Manager will also work closely with internal and external partners to ensure the delivery of Laundry Services aligns with IH expectations and is supported where applicable by programs within the Manager’s areas of responsibility.

The Manager works in close collaboration with local Directors, Managers, Business Support Representatives, and other departments within IH.

The Manager, Support Services is responsible for fostering a positive working culture within the areas of responsibility, ensuring IH is providing services that meet the needs of partners.

Typical duties and responsibilities:

• Provides management, leadership, and supervision to staff in line with established directives and policies relating to the mission and goals of the organization and programs. Develops procedures to guide staff in carrying out their duties.

• Hires, appraises, and disciplines staff, up to and including termination.

• Plans, directs, and participates in orientation and on-going education programs for in-house personnel as well as students from recognized training programs/educational institutions, as required.

• Authorizes vacation, overtime, and paid and unpaid leave.

• Covers for other Managers and Coordinators within the Support Services portfolio during leaves or vacations.

• Labour relations responsibilities include involvement with the grievance process up to and including settlement; updating, negotiating, and implementing strike contingency plans including essential staffing levels; Step 3 Labour Management meetings; and third party hearings as required. Works in conjunction with Human Resources in the interpretation of collective agreements.

• Plans the approved annual department budgets and is responsible for ongoing adherence to budget objectives for supplies, staffing, and equipment.

• Establishes and maintains a quality assurance program for services and employs the necessary audit procedures that will measure the effectiveness and efficiency of those services.

• Administers policies and standards in accordance with the regulations of the Ministry of Health and local authorities as they pertain to the delivery of department services.

• Coordinates the regular ordering of supplies and establishes and maintains inventory control systems.

• Ensures optimal health and safety standards are met for the areas of responsibility.

• Ensures revenue services are operated in a cost-effective manner.

• Coordinates the attendance enhancement program at designated sites.

• On an on-going basis, plans, implements, and evaluates programs related to Food and Environmental Services, where applicable.

• Participates on regional, portfolio, and provincial Food Service committees, as required.

• Participates in the process related to awarding of regional contacts pertaining to the areas of responsibility. May deal directly with suppliers either on the open market or by tender contract and group purchasing in accordance with IH policies and procedures.

• Participates in ongoing product evaluation and cost comparison as part of the product and service standardization process.

• Responsible for the ongoing development, sustainability, and evaluation of the Environmental Services Best Practice Audit program within the assigned region. Coordinates ongoing training and education of staff.

• Responsible for the development, implementation, and evaluation of Food and Environmental Services programs and initiatives (local, regional, or provincial) in the assigned region, utilizing best practice standards to achieve customer-focused and quality service.

• Contributes to the Management Team of each facility by providing information, advice, input, and leadership with respect to Food and Environmental Services. Supports and promotes the mission, philosophy, and strategic direction of IH.

• Undertakes projects to ensure efficient, safe, and high quality services are delivered to clients/ residents and implements and monitors quality feedback. Develops and utilizes information systems which collect, collate, and summarize data for review and recommendation.

• Keeps abreast of trends and developments in the Support Services industries.

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience
• A certificate or diploma in a related field.
• Five years of recent, related experience in an Environmental Services and/or food service management position, preferably in a healthcare environment.
• Or an equivalent combination of education, training, and work experience.
• Membership in the Canadian Society of Nutrition Management (CSNM) or other organization related to the fields.


Skills and Abilities
• Demonstrated ability to plan, consolidate, and deliver high quality services in a cost-efficient, customer-focused manner.
• Must demonstrate a high degree of skill in negotiating, problem-solving, conflict management, and communications.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment, including knowledge of computerized systems and programs.
• Valid BC Driver’s License.
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.