Position Summary

Interior Health is hiring a permanent full-time Coordinator | Patient Safety who is passionate about making a difference in healthcare. 

Location: This position is flexible within the Interior Health Region.  

What we offer:  

• An attractive remuneration package 
• Excellent career prospects  
• Employer paid training/education 
• Employer paid vacation  
• Employer paid insurance premiums  
• Extended Health & Dental coverage  
• Work-life balance  
• May be eligible to contribute to MPP 

Salary range for the position is $67,861 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.  

How will you create an impact:  

The Coordinator, Patient Safety (Coordinator) provides confidential administrative and project management support to the Patient Safety (PS) program.

The Coordinator acts as a resource to the PS program and establishes effective working relationships with internal and external partners; supports project-specific deliverables; drafts and stewards reports and briefs; maintains and organizes data trackers and spreadsheets; updates Patient Safety Learning System records; supports Patient Care Quality Office queries and requests for information. The Coordinator organizes, plans and oversees the program’s processes and deliverables ensuring outcomes are met in an efficient, timely and coordinated manner.

Under the supervision of the Manager, Patient Safety, responsibilities include; coordinating, tracking and organizing workflow; determining priorities; facilitating, reviewing, resolving, referring and escalating patient/client concerns and safety events; coordinating and facilitating meetings; and sorting and distributing various confidential correspondence.

The Coordinator collates, analyzes and reports on data to internal and external partners, and maintains the integrity and confidentiality of information which flows through the Patient Safety department.

What will you work on: 

Communication and Writing

• Works directly with patients/clients, residents, and family members to receive, review, prioritize, refer, and resolve queries, concerns, and compliments related to visitation, care, and other matters. This may include providing written or verbal responses to client concerns.
• Collaborates with the PS Team, clinical and medical leadership, administrators, coordinators, network leaders, medical health officers, public health leaders and other internal and external partners regarding policies, guidelines, and processes related to patient safety and quality.
• Identifies and coordinates efficient utilization of program resources.
• Compiles data reports and briefs, and shepherds the work through the approval process.
• Maintains, organizes and updates inventory records, data trackers and spreadsheets.
• Triages, prioritizes, facilitates and responds to requests for information from internal and external partners.
• Acts as a resource and discusses inquiries for information with internal and external contacts in order to obtain and share information. Answers inquiries by determining the nature of the issues and provides information directly or through correspondence. Resolves day-to-day problems as required.

Relationship-Building and Problem-Solving

• Incorporates the ideas of others in communication plans and key messages to meet the needs of diverse partners and build commitment to a collective vision related to the measurement and monitoring of patient safety.
• Builds trust among medical staff and operational leaders related to patient safety processes using effective communication, conflict resolution, and rapport-building.
• Supports resolutions to problems or barriers for successful implementation and tracking of patient safety related recommendations.

Administration

• Plans, attends and facilitates meetings for internal and external partners. Records actions or minutes and distributes accordingly. Follows up on action items as required, prepares agendas, and circulates necessary materials for meetings.
• Receives, screens, prioritizes, and distributes incoming information and correspondence; responds to correspondence as appropriate.
• Leads PS team members to continuously improve the service delivered by the PS department, by pro-actively identifying improvement opportunities across the positions and PS processes and by supporting related quality improvement activities to help the team achieve service excellence.
• Gathering and compiling data, developing and formatting visual data displays, prepares data for analysis and reports on data with adherence to reporting timelines.
• In alignment with IH’s Occupational Health & Safety Program, employees shall always adhere to all Occupational Health and Safety policies and procedures and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today! 

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience 

• Bachelor’s degree in a Health Science related field.
• A minimum of three to five years of coordination, quality improvement or project management experience.
• Previous experience and education in quality improvement methodology is an asset.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities 

• Excellent interpersonal, oral, and written communication skills with the ability to communicate complex ideas in simple terminology.
• Ability to communicate effectively one-on-one and in front of large groups including senior leadership groups.
• Ability to understand and clearly relate technical information and principals of operation to other members of the organization.
• Ability to analyze operational problems and recommend innovative solutions demonstrating time management skills.
• Strong customer service orientation.
• A solid understanding of change management theory and its application and the ability to foster change throughout complex organizations. Consensus building is key to the success of this role.
• Ability to exercise independent judgment in reaching decisions is required and the ability to determine when consultation with leaders or external advisors is necessary.
• Valid BC driver’s license.
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.