Position Summary

Interior Health is hiring a permanent full-time Regional Program Coordinator, Electrophysiology (EP) Services who is passionate about making a difference in healthcare.

Location: This position is located at Kelowna General Hospital.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

Come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Join our team today!

How will you create an impact:
The Regional Program Coordinator, Electrophysiology (EP) Services takes a leadership role in developing, implementing, evaluating and coordinating the EP and device implant waitlist management system. The Regional Program Coordinator plays an integral role in facilitating a patient-specific plan that establishes a streamlined process, timely and appropriate access and placement to necessary care. The Regional Program Coordinator provides support and information to patients and families waiting for EP and device implant procedures and works closely with referring Physicians, the British Columbia (BC) Cardiac Registry, PHSA, and peer Coordinators in the province to ensure efficient and equitable access to cardiac services.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to your manager or supervisor immediately.

What will you work on:

• In collaboration with the EP Cardiologists and Nurse Practitioners, develops EP and device implant booking model and waitlist system. Establishes systems and processes to assist in triage and booking of both inpatients and outpatients undergoing EP and/or device procedures. Facilitates timely access to cardiac services by ensuring that referrals are dealt with in a timely manner and include complete demographic, clinical, and contact information, as well as relative urgency.

• Responsible for the organization and selection of appropriate patients for the EP lab slate. Ensures the booked patients are within the funded volumes and established run rates for each EP procedure and device implant. In conjunction with Cardiac Services British Columbia, the Manager and the Cardiac Program, works to establish monthly targets that align with established funded volumes.

• Actively manages the waitlist by contacting patients on waitlist to complete urgency score to facilitate triage of urgent, semi-urgent and elective procedures. Establishes systems for notification of implanting Physicians and Surgeons, cardiologists, NPs and referring physicians of changes in patients’ conditions. Works with physicians to develop options to facilitate patients having procedures completed within recommended waiting time guidelines.

• Works with EP physicians’ NPs and surgeons’ office to ensure all peri-procedural International Normalized Ratio (INR)/anticoagulation medication protocols are in place such as discontinuation of coumadin. Confirms with EP and implanting physicians’ offices that all pre-procedural investigations such as Computed Tomography (CT) and Magnetic Resonance Imaging (MRI) scans are completed on time with results available to the Lab as needed. Confirms with physician’s offices that necessary peri-procedural consultations and clinic visits are in place.

• In collaboration with the BC Cardiac Registry, participates in development, implementation, and ongoing maintenance of a current, complete, and accurate database for all patients awaiting EP and/or device procedures, including tracking of patients waiting times and stability while awaiting various procedures. Maintains current waiting lists, identifying patients exceeding recommended maximum waiting time. Ensures, in conjunction with the BC Cardiac Registry, that statistics for waiting lists and cases completed are complete and recorded in the database in a timely manner. Generates and circulates wait list reports for each fiscal period.

• Functions as primary contact for patients and their families waiting for EP and device procedures. Provides patient/family centered support and educational information to patients waiting a variety of procedures or diagnostics by facilitating referrals to appropriate services, such as counselling, risk factor modification, and cardiac rehabilitation, internally or externally, based on assessment of patient needs and services availability.

• Provides a key liaison function for internal and external providers and patients. Provides pertinent information to partners using a variety of methods such as verbal, written and electronic communication to facilitate decision-making and timely access to care. Communicates and collaborates with peer Coordinators in other health care institutions in BC and the BC Cardiac Registry.

• Develops and implements a joint triage system with an appeal process, for the EP cardiologists and cardiac surgeons, to ensure timely case review and patient selection.

• Attends EP and Device rounds and records the plan of care for each patient presented. In conjunction with EP Cardiologists NPs and implanting Surgeons, develops criteria for EP and device consultations.

• Addresses system gaps impacting on quality of patient care such as pre-admission patient education, communication regarding wait list status, ongoing telephone support to wait listed patients, coordination of in-patient versus out-patient scheduling priorities and coordinating triage rounds to ensure the most urgent cases take priority and to ensure improvement to the current waitlist management.

• Works closely with the Manager and Physician Leader to integrate tracking of quality indicators and outcomes.

• Upon request, prepares and presents monthly statistics to the Cardiac Program. Leads and/or participates in continuous quality improvement initiatives to optimize program effectiveness and efficiency.

• Engages and utilizes Lean Management for program development and quality improvement initiatives.

• Provides work direction to a variety of staff such as Booking Clerks.

• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience
• A Bachelor’s degree in nursing.
• Five years of recent, related cardiac experience in an acute care hospital environment with expertise in Electrophysiology and Cardiac Implantable Devices.
• Previous experience in a Regional Cardiac Coordinator Role.
• Or an equivalent combination of training and experience.
• Experience in the use of research/patient registry databases, report writing, and identifying needed measurement indicators.
• Current practicing membership with the BCCNM

Skills and Abilities
• Ability to communicate effectively, both verbally and in writing.
• Comprehensive knowledge of healthcare delivery systems.
• Demonstrated ability to work independently and in collaboration/consultation with others.
• Demonstrated skills in leadership, communication, mediation, and negotiation.
• Demonstrated skills in the application of communication and computerized technology to address communication needs and information analysis.
• Demonstrated ability to work in a fast-paced environment under pressure and maintain priorities.
• Demonstrated ability to think laterally, solve problems, make decisions, and take action in a crisis management environment.
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective working relationships with internal and external partners.
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.