Position Summary

Interior Health is looking for an experienced Lead | Primary Care Systems to join our team on a full time permanent basis.

This position offers a flexible work location from within the Interior Health region.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

Salary Range:
Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
In accordance with the established vision and values of the organization, the Lead, Primary Care Systems is responsible for identifying, planning, implementing and supporting applications and electronic processes related to the primary care business area. The Lead provides leadership, support, training, and expertise to members of the Digital Health Primary Health Care team as well as the partners of the respective portfolio. As part of the Digital Health Management and Leadership Team, the Lead provides direction and leadership in the respective areas for utilization, quality improvement, system enhancement, project management, change management, and operation. The Lead provides advice and recommendations to the Digital Health Leadership Team and other management groups in Interior Health (IH) concerning the application of information systems technology to meet patient, clinical and operational requirements in the primary care space.

Typical duties and responsibilities:

o Manages the activities of the Digital Health Primary Care team by performing duties such as:
• Coordinating daily work activities, schedules and priorities, assigning tasks, assessing workload priorities, and communicating with other staff/departments.
• Maintaining timekeeping/payroll documentation and performing other related duties such as scheduling for relief staff, authorizing overtime, and arranging vacations in accordance with established procedures.
• Hiring staff by reviewing applications, conducting interviews, checking references, on boarding new staff, disciplinary action, and termination, as required.
• Evaluating employee performance, determining related training and orientation requirements, and facilitating employee personal and career development.
• Providing direction and coaching to team members to meet organizational needs and expectations.

o Interprets and administers collective agreements covering all bargaining unit employees, investigates and responds to routine and confidential employee issues and participates in grievance investigation and response, and attends third party hearings with a representative of the employer.

o Coordinates and manages the activities to support Primary Health Care applications within Digital Health, including new project implementations, software updates, development of application-specific training materials, and support of the applicable application software.

o Undertakes complex, integrated clinical and technical projects from development to analysis to post-implementation evaluation and review. This includes full accountability for all requirements gathering, research, business process review and design, procurement, gap/fit analysis, product testing, risk methodologies, systems implementations/upgrades, timeline development, partner engagement, risk analysis/mitigation, communication, change management, and issue management strategies. Undertakes all aspects of project management including budget development tracking and reporting to sponsors and/or steering committees.

o Manages relationships with vendors as well as internal and external partners in respect to the applications that support primary health care.

o Assists the Manager, Primary Health Care Systems with development and management of operating and capital budgets, as well as the development of strategic and tactical plans, goals, and objectives, as they relate to primary health care, which support the mission and goals for IH. Ensures information systems and data services align with patient, organization and program area goals and objectives.

o In conjunction with related business departments such as Health Records and Information Privacy, develops policies, standards, and procedures including quality assurance and improvement activities relating to these applications and supporting processes.

o Participates in the on-call rotation for Clinical Information Systems.

o In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to your manager or supervisor immediately.

o Performs other related duties as required.

Qualifications

Education, Training, and Experience
• A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline.
• A minimum of five (5) years of experience in healthcare information systems including responsibility for planning, project management, systems implementation and analysis, and staff development and supervision.
• An equivalent combination of experience and post-secondary education may also be considered.

Skills and Abilities
• Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
• Demonstrated ability to manage staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
• Demonstrated ability to manage vendor relationships.
• Demonstrated ability to plan, lead, direct, prioritize, and review related application/project implementation.
• Demonstrated ability to problem-solve and develop solutions as required.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually changing environment.
• Physical ability to perform the duties of the position.

Comments

Interior Health is committed to diversity, equity, and inclusion and to creating an environment free from discrimination. Our goal is to cultivate a workforce rich in culture, experience, and knowledge to enable us to provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving a diverse workforce, one that is representative of the communities we serve. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups.