Position Summary

Interior Health is hiring a permanent full-time Coordinator, Diagnostic Accreditation Program . This position is flexible within the Interior Health region.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• May be eligible to contribute to MPP
• Work-life balance

Salary range for the position is $67,861 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Coordinator, Diagnostic Accreditation Program provides confidential administrative and project management support to the Accreditation and Patient Experience program.

The Diagnostic Accreditation Program (DAP) is operated by the College of Physicians and Surgeons of British Columbia and assists diagnostic services in evaluating and improving the quality of services they provide to their patients and clients. DAP also provides recognition that the diagnostic service is meeting provincial standards of quality.

The Coordinator acts as a resource to the program and establishes effective working relationships with internal and external partners; supports project-specific deliverables; drafts and stewards reports and briefs; creates, maintains and organizes data trackers and spreadsheets; supports Accreditation queries and facilitates communication of accreditation information and correspondence. The Coordinator organizes, plans and oversees the program’s processes and deliverables ensuring outcomes are met in an efficient, timely and coordinated manner.

Responsibilities include: coordinating, tracking and organizing workflow; determining priorities; facilitating, reviewing, resolving, referring and escalating accreditation concerns; coordinating and facilitating meetings; and sorting and distributing various confidential correspondence.

The Coordinator collates, analyzes and reports on schedules, assessment results and required follow up actions to internal and external partners.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

What will you work on:
Communication and Writing
• Collaborates with the Accreditation and Patient experience team, clinical and medical leadership, administrators, coordinators, network leaders, and other internal and external partners regarding policies, guidelines, and processes related to accreditation and patient experience.
• Identifies and coordinates efficient utilization of program resources.
• Compiles data reports and briefs, and shepherds the work through the approval process.
• Develops, maintains, organizes and updates program records, data trackers and spreadsheets.
• Triages, prioritizes, facilitates and responds to requests for information from internal and external partners.
• Provides relevant/required information to internal and external contacts in order to obtain and share information. Answers inquiries by determining the nature of the issues and provides information directly or through correspondence.
• Resolves day-to-day inquiries and problems as required.

Relationship-Building and Problem-Solving
• Incorporates the ideas of others in communication plans and key messages to meet the needs of diverse partners and build commitment to a collective vision related to the successful maintence of Accreditation status.
• Builds trust among medical staff and operational/network leaders related to accreditation processes using effective communication, conflict resolution, and rapport-building.
• Supports resolutions to problems or barriers for successful completion and tracking of accreditation processes and requirments.

Administration
• Plans, attends and facilitates meetings for internal and external partners. Prepares agendas and circulates necessary materials for meetings. Records actions or minutes and distributes accordingly. Follows up on action items as required.
• Receives, screens, prioritizes, and distributes incoming information and correspondence; responds to correspondence as appropriate.
• Supports Accreditation and Patient Expereince team members to continuously improve the service delivered by the department, by pro-actively identifying improvement opportunities across the positions and processes and by supporting related quality improvement activities to help the team achieve service excellence.
• Gathering and compiling data, developing and formatting visual data displays, prepares data for analysis and reports on data with adherence to reporting timelines.
• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience
• An undergraduate degree, or a Diploma in Business or Health Administration.
• Three to five years of recent, relevant experience.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Knowledge of quality improvement methods and tools.
• Excellence in customer service and knowledge of cultural safety and trauma-informed approach.
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Effective report-writing skills.
• Ability to lead groups, coach, and build team capacity.
• Ability to self-lead work and identify future priorities and goals.
• General knowledge of current healthcare issues and trends.
• Ability to exercise sound judgment and effective decision-making.
• Strong teamwork skills.
• Ability to work in a highly-structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
• Highly developed organizational skills and the ability to effectively coordinate multiple functions.
• Strong typing and computer skills (i.e. MS Office programs particularly MS Excel, and tools like Visio, Sharepoint, web page design and management).
• Adaptability and willingness to learn new things and work with minimal supervision.
• Effective scheduling and time management skills.
• Ability to respond to changing priorities and unforeseen circumstances.
• Experience working with/engaging physicians and community groups.
• Physical ability to perform the duties of the position.

Comments

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.