Position Summary

Interior Health is hiring a term-specific full-time Practice Support Coordinator. The end date of this position is approximately August 2024.

Location: This position is flexible within the Interior Health region.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• May be eligible to contribute to MPP
• Work-life balance

Salary range for the position is $88,990 to $127,923. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Practice Support Coordinator (PSC) is responsible for providing a range of support at the primary care practice level by engaging physicians, their staff, and relevant coordinated care teams in collaborative quality improvement projects. As part of the Digital Health Primary Care Team, the PSC will collaborate with local Divisions of Family Practice (DoFP) and other community partners to support and enable the adoption, implementation, and measurable sustainment of practice improvements as it relates to digital health requirements to support Primary Care Networks (PCN) and the implementation of Urgent and Primary Care Centers (UPCC).

The PSC focuses on providing quality improvement and practice support within Interior Health Clinics with the primary goals of improving both patient outcomes as well as the professional experience of physicians by promoting the appropriate use of the Electronic Medical Record (EMR).

What will you work on:
• Provides tailored support to physicians in their place of practice through the delivery of a combination of core PSC services: Practice Coaching, EMR Optimization and associated PCN workflow design and reporting requirements.
• Under the guidance of the Project Manager, the Manager, Primary Health Care Systems and in partnership with the PCN Managers, the PSC will work to establishing collaborative and effective working relationships with DoFP. Attends DoFP Working Groups or Committees as requested by the PCN Managers and works collaboratively with in assessing and planning for the practice support needs of local Interior Health physicians, nurse practitioners (NP) and administrative staff.
• Provides coaching and facilitation support to improve office efficiencies and clinical workflow efficiencies through the optimized use of Electronic Medical Records (EMRs) based on the individual needs of clinic practices. Identifies EMR and office workflow inefficiencies and recommends possible solutions or resources to improve efficiencies such as the use of templates, registries, and decision support tools.
• Actively seeks to identify EMR Super Users who may provide leadership and engagement to their peers in quality improvement activities and EMR efficiencies.
• Supports the identification of quality indicators including means of measurement and collection to demonstrate continuous improvement and contribute to community, regional, and provincial level evaluation. This will include the use of EMR dashboards, creation of patient registries, and other means of supporting a culture of physician/NP-driven, continuous quality improvement.
• Assists in communication, improved integration, and coordination of services for EMR-based initiatives, and other provincial or regional system initiatives which impact physician practices and team based care communication.
• Provides expertise, advice, and support to DoFP and/or other physician groups as requested to support the ongoing evolution of creating a culture of continuous and data-driven quality improvement throughout all of the initiatives as governed by the Primary Care Networks.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience
• A Bachelor's degree in Health Services, Health Information Management, Business Administration, or Psychology.
• Five years of experience, including experience in leadership and the application of coaching techniques, project management, and quality improvement methodologies.
• Or an equivalent combination of education, training, and experience.
• Experience in project management business analysis, change management, LEAN management, and practice change management initiatives.
• Experience in a healthcare role, clinical practice role, or an MOA/office manager role, particularly related to clinical workflow process using EMRs, is an asset.
• A valid BC Driver's license.

Skills and Abilities
• Emotional self-awareness: recognizes own emotions and their effects.
• Trustworthiness: maintains standards of honesty and integrity.
• Conscientiousness: takes responsibility for personal performance.
• Adaptability: flexible in handling change.
• Achievement orientation: strives to improve or meet a standard of excellence.
• Initiative: ready to act on opportunities.
• Innovativeness: comfortable with and open to novel ideas and new information.
• Organization awareness: aligns with the goals of the group or organization.
• Service orientation: anticipates, recognizes, and meets customers’ needs.
• Political awareness: able to read a group’s emotional currents and power relationships.
• Leadership: inspires and guides groups and people.
• Communication: sends clear and convincing messages.
• Change catalyst: initiates or manages change.
• Conflict management: negotiates and resolves disagreements.
• Building bonds: nurtures instrumental relationships.
• Teamwork and collaboration: creates a shared vision and synergy in teamwork.
• The physical ability to perform the duties of the position.

Comments

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.