Position Summary
Kelowna General has an exciting opportunity for a casual Switchboard Operator to join their team! Hours of work for this position are rotating days & evenings - 06:30 to 14:30, 08:00 to 16:00, 07:30 to 13:30, 10:00 to 18:00, 14:30 to 22:30, 13:30 to 19:30.
This is a Casual opportunity. Casual means there are no guaranteed hours and work requirements can vary from 0 - 37.5 hours per week.
What we offer:
Interior Health offers excellent benefits and many opportunities to maximize your skills. We are an organization where you have room to grow in a place where life outside of work is just as important to us as it is to you.
*** Effective April 1, 2024 new hourly rate is $27.56
What Will You Work On?
This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:
• Processes calls (internal and external) and establishes communication links.
• Provides information to customers and assists in relaying messages to appropriate source.
• Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
• Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
• Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
• Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
• Receives patent porter requests and dispatches transfers to the patient porter team.
• Maintains confidentiality of classified information and keeps manager informed.
• Performs other related duties as assigned.
What should your application include?
• Completion of Grade 12
• A current Typing Test of 45 nwpm or greater completed within past 48 months from a recognized institution
• Your Resume indicating two years recent related experience, Or an equivalent combination of education, training and experience;
• A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week);
Casual employment includes: short-notice, on-call availability; workload coverage during a temporary absence; and/or providing relief coverage in a specific position. Once hired into a casual role, employees are eligible to apply for internal postings including permanent part-time or full time positions. There are many opportunities with Interior Health that begin with casual positions and lead to regular employment.
If you are an experienced Switchboard/Receptionist and want to be challenged in your role while working with a solid and experienced team in a wonderful working environment, Apply Today!
Qualifications
Education, Training & Experience:
• Grade 12 plus
• two year's recent, related experience or an equivalent combination of education, training and experience
•
Skills and Abilities:
• Ability to type 45 wpm
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
Comments
This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.
Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.