Position Summary

Interior Health is hiring a Data Facilitator, Analytics & Reporting to join the Digital Health team in Kelowna BC.

About the role:

The Data Facilitator (Facilitator), Analytics & Reporting facilitates data and reporting requests through a data management lifecycle approach. The Facilitator guides inquiries, gathers requirements and communicates frequently with customers. The Facilitator acts as a Product Owner and ensures customer(s) are engaged and aware of product development and progress. Working closely with customer leads and Digital Health team members, they gather data & reporting requirements to enable a data driven health care system. The Facilitator uses advanced communication skills to facilitate a product request amongst business and technical teams who will contribute to product development. The Facilitator ensures all contributing teams know their specific deliverables and due dates; leads contributing teams in the development of products. The Facilitator highlights dependencies between multiple teams to support and enable timely product development. This liaising may support data quality, information, reporting, stewardship, governance, strategic information and modern data visualizations.

Some key duties:

• Provides timely, relevant, reliable, and clear data facilitation to enable data & analytics for the customer to meet data driven objectives within specified timeframes.

• Functions as a proactive member of the Analytics & Reporting team. The Facilitator collaborates closely with Data Consultant(s), Report Writers and other members of Data & Analytics to meet customer needs.

• Acts as a first point of contact in Analytics & Reporting Services and is responsible to:

o Receives and/or reviews and assess customer request for a data product.

o Works with the customer to identify the value proposition. Translates this to Data & Analytics to instill a shared vision.
o Identify customer timelines. Liaises with Data & Analytics team to determine reasonableness. Provides customer with clear deliverables and timelines on behalf of Data & Analytics. Supports prioritization of data products aligned with IH goals and objectives.
o Function as product owner and ensure product delivery. Communicate milestones with product team and customer. Mitigate barriers if/when required.

o Assess and investigate options to meet customer request:
 Review existing data products with customer.
 Explore modifications to existing data products.
 Recommend alternative data products / ideas to meet needs.
 Review advantages and disadvantages of data product options with customer.
 Consults with members of Data & Analytics (as required) to provide items i – iv.

• Coordinates and manage communication and actions using ticketing system.

• Contemplates multiple data sources (population, clinical, organizational, operational and administrative etc.) to enable functionality of other team members (I.e., Data Consultants). Ensures fulsome approach to data requests, including: data linkages, descriptive information, statistical analyses and reports.

• Translates “technical speak” into clear, meaningful language easily understood by the customer. If required, negotiates alternate timelines for data product deliverables. Considers alternate timelines; balances both customer and Data & Analytics priorities.

• Develops strong working relationships with customers, program Managers, Directors, Senior Executive members, Business Support, and others who require information for planning, managing, and evaluating services. Project support may include planning project deliverables and identifying data sources and appropriate methods to support data analyses, writing summary reports, and preparing presentations relative to data facilitation.

• Works with representatives of internal and external partners as required to enable data product development.

• Champions adherence to data governance, service management, agile product development, data standards and ethics; honors the Data Management Lifecycle.

• Works with Digital Health teams and other IH staff to support timely, reliable and quality Data & Analytics products

• Provides consistenticies with the team vision and priorities, may assign and delegate tasks to data and analytics team members to enable data product development and delivery.

• Performs other duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honoring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience
• Bachelor’s degree in Health Sciences, Analytics, Business, Information Management, Information Technology, Computer Science, or Communication. Master’s degree is preferred.
• Minimum of five (5) years’ experience in a service focused position, data product delivery, project management or data & analytics environment (or combination thereof). Experience in a health care environment is an asset.
• Managing complex information requests using advanced critical thinking skills.
• Demonstrated initiative, innovation and advanced communication skills (both written & verbal).
• Experience working in a complex computerized & technical environment is required.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Ability to work independently and within a team environment with limited supervision.
• Advanced communication and interpersonal skills to facilitate data & analytics requests across diverse audiences with varying degrees of technical acumen.
• Demonstrated customer service skills. Values relationships and effectively builds rapport with customers & team members.
• Confidence and diplomacy to facilitate alternative innovative solutions to better service the customer.
• Inspires out of the box thinking and challenges the status quo.
• Ability to accept complex problems and conceptualize solutions using advanced analytical, critical thinking and communication skills.
• Ability to navigate & facilitate amongst competing opinions. Influences positive outcomes aligned with IH goals and objectives.
• Honors diversity and effectively works with multiple individuals & teams with dynamic backgrounds and competing priorities.
• Ability to manage high volumes of complex information using appropriate tools / resources.
• Physical ability to perform the duties of the position.

Comments

Salary range for the position is approximately from $67,864 to $97,555 and starting salary will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.