Position Summary

Interior Health is hiring a permanent full-time Coordinator, Physician Quality Improvement to join our team.

About this Role
The Coordinator, Physician Quality Improvement (PQI), provides confidential administrative and project management support to the PQI, Spreading Quality Improvement (SQI), and Alumni Initiatives – a joint collaboration between the Specialist Services Committee (SSC) and Interior Health (IH).

The Coordinator provides leadership and is responsible for supporting the PQI/SQI/Alumni programs by collaborating with internal and external partners to design and deliver program events and education; supporting program operations including budget management, invoicing, and contracting and reporting; supporting program governance and internal/external communication and promotion; administrative duties as required; assessing and evaluating activities as part of the PQI and SQI initiatives and contributing to ongoing program-based quality improvement activities.

Some Typical Duties and Responsibilities Include
• Works with the Manager, PQI to introduce, update and/or implement new or changed processes, structures and systems for the PQI/SQI/Alumni initiatives to ensure the team and faculty are operating under a consistent set of guidelines; identifies areas for quality improvement and forwards concerns to the Manager for follow up action; updates appropriate program documentation as needed.
• Participates in the development, implementation, maintenance and evaluation of the PQI/SQI/Alumni program, policies, and standard work in collaboration with the Manager, PQI.
• Coordinates the delivery and presentation of various PQI/SQI training modules to participants by ensuring all physician support and related training activities are delivered on time and within budget; assists in the development and delivery of the training modules and/or content, as requested; works with Manager, PQI, PQI education lead and Physician Advisor.
• As needed supports the coordination of the delivery and presentation of various Alumni training and engagement activities to participants by ensuring all physician support and related training activities are delivered on time and within budget; works with Manager, PQI, and Physician Advisor.
• Acts as the point person for the participants throughout the training experience to ensure program deliverables are received and meet program expectations; surveys the various PQI quality indicators and the progress of the quality improvement initiatives by identifying successful practices; shares information with the Manager and PQI team.
• Custom develops messages and shares with physicians through one-way and two-way communication methods such as oral presentations, message briefs for key partners, and website content development and promotion.
• Works with assigned staff to respond to PQI queries and complaints; reviews participant feedback and comments for any issues/concerns regarding the various modules including course content and presentation; coordinates recruitment and alumni support services for the participants including providing cohort project coordination; collates feedback including suggestions for improvement; escalates significant issues to the Manager or designate, as for resolution and/or further clarification.
• Works closely with the Manager, PQI, Physician Advisors, and SSC partners to develop and implement a communication plan, which includes program advertising and branding, highlighting projects, quality-related targets, education, and resources available to physicians to support quality improvement and building physicians’ awareness of quality-related targets through diverse communication methods and spread innovations to appropriate sites, departments, and/or health areas and regions.

• Collaborates and receives direction from the Doctors of BC; including maintaining of extranet sites, participating in bimonthly provincial meetings, coordinating of various reports as requested, updating the provincial Exchange Tracker; participating in other necessary requests in collaboration with PQI Manager and team.

• In collaboration with the Manager, PQI and SSC Leader supports the PQI/SQI Patient Partners with remuneration of out-of-pocket expenses, meeting invites, communications, and other activities that support their participation in the initiatives.

Supporting Quality Improvement Education
• Provides leadership in planning and delivering all program events (virtual and in-person) including engaging external contractors or venues; provides technical, administrative, and secretariat support for events and meetings at the request of Manager, PQI, or designate.
• In collaboration with the PQI Manger and education lead, ensures that all continuing professional education and accreditation requirements are met and documented for the various modules; works with the UBC Faculty of Medicine to ensure the application is complete and all information is provided in a timely manner; acts of the point person regarding accreditation for the various learning modules by responding to inquires and requests for clarification, as required.
• Manages the recruitment intake and registration of participants into the PQI Initiative by checking the participant’s pre-requisites prior to registration; contacts the participant to advise if there is an issue with registration and proposed remedy; escalates registration issues to the Manager, PQI and/or Physician Advisor for follow up and/or resolution.

Administration
• Provides support in the development and maintenance of operating and capital budgets for the programs by assisting Manager, PQI or designate in developing and processing invoices and financial reports, reviewing expenditures and providing feedback regarding program operational, financial, audit and organizational priorities by preparing supporting documentation and work plans.
• Supports the PQI//SQI Team by coordinating meetings, booking rooms, and sending out communication to staff, Physicians, and program participants.
• Checks timelines for the reporting of PQI team activities, by monitoring responsibility lists, providing calendar reminders, and assisting members to maintain deadlines.
• Provides support in the development and maintenance of operating and capital budgets for the PQI/SQI Initiatives by reviewing expenditures are within budgetary allowances; provides feedback regarding PQI operational, financial, audit and organizational priorities by preparing supporting documentation and work plans. Maintains required documentation associated with funding, eligibility, reimbursement, and policy.
• Provide high-level support to the IH Specialist Services Committee - PQI/SQI Steering Committee. Including minutes, coordination of facility and catering.
• Works collaboratively with the PQI/SQI team and provides guidance as needed.

Some Benefits of Joining Interior Health
An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training and Experience
• A Diploma in Business or Health Administration.
• Three to five years of recent, relevant experience in Project Management and an understanding of quality improvement tools and methodologies.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Effective report-writing skills.
• Ability to lead groups, coach, and build team capacity.
• Ability to self-lead work and identify future priorities and goals.
• General knowledge of current healthcare issues and trends.
• Ability to exercise sound judgment and effective decision-making.
• Strong teamwork skills.
• Ability to work in a highly structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
• Highly developed organizational skills and the ability to effectively coordinate multiple functions.
• Computer skills (i.e. MS Office programs and tools like Excel, Visio, and PowerPoint and knowledge of team site and web design and management).
• Adaptability and willingness to learn new things and work with minimal supervision.
• Effective scheduling and time management skills.
• Ability to respond to changing priorities and unforeseen circumstances.
• Experience working with/engaging physicians and community groups.
• Physical ability to perform the duties of the position.

Comments

Salary range for the position is approximately from $55,606 to $81,371 and starting salary will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.