Coordinator | Continuous Improvement | Staffing Services

Position Summary

Interior Health is hiring a Term Specific Full Time Coordinator, Continuous Improvement, Staffing Services to join the Staffing Services Team.

The term of this position is until December 31, 2023.

About this Role
The Coordinator, Continuous Improvement, Staffing Services is responsible for providing leadership to Staffing Services’ teams to improve team performance. In particular, the Coordinator provides expertise in mapping, measurement, and facilitated redesign of processes and in the monitoring of results with teams. The Coordinator acts as a coach/ facilitator to the teams as they work toward self-management and also provides leadership in managing the implementation of departmental policy and technology changes. The Coordinator is required to perform delegated Manager duties.

Some Typical Duties and Responsibilities Include
• Leads and participates in process improvement projects to identify and implement detailed office procedures for Staffing Services (e.g., Short call, advanced booking and timekeeping).

• Ensures local unit procedures comply with departmental or Interior Health (IH) process and/or policy.

• Acts as the second point of contact to customers in the interpretation of processes and the application of collective agreement provisions to staffing processes, if Staffing Clerks are unable to resolve.

• Recommends changes to departmental processes to meet department goals and objectives.

• Participates in department-wide process review to identify and implement technological solutions to improve efficiency and accuracy.

• Has delegated responsibility for supervisory functions such as work assignment, leave requests, recruitment, and performance management, in the absence of the Manager or due to Manager workload.

• Facilitates the redistribution of workload between Staffing Clerks.

• Assists the Manager in preparing employee performance appraisals by providing objective and constructive feedback through formal and informal opportunities.

• Carries out a variety of administrative functions such as participating in and/or chairing departmental meetings, participating in interdepartmental meetings, and liaising with other departments and unit Managers on staffing related matters.

• Leads and coordinates special projects throughout the year (i.e. planning and execution of the vacation planning process).

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training and Experience
• A level of education, training, and experience equivalent to a two year Diploma in Business, Administration, Human Resources, Health Information, or a related discipline. A Bachelor’s degree is preferred.
• A minimum of 5 years of experience with 3 years in scheduling, preferably in the healthcare field.

Skills and Abilities
• Knowledge of performance management processes.
• Demonstrated customer-focused approach.
• Demonstrated ability to lead, plan, and implement work for self and others.
• Ability to develop effective relationships with IH staff at all levels.
• Demonstrated collaborative team approach with communications skills appropriate to managing complex relationships.
• Ability to take initiative in problem solving and implementing changes and new systems.
• Ability to effectively manage, supervise, and guide staff.
• Superior computer skills are essential.
• Detailed knowledge of ESP and collective agreements relative to scheduling.
• Physical ability to perform the duties of the position.


Salary range for the position is approximately from $61,718 to $88,720 and starting salary will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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Close Date:

JUNE 08, 2023

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