Interior Health is hiring a Manager, Primary Care Network. This position will have oversight of the Chase Health Centre and Kamloops Chronic disease management programs and will oversee Nursing and Allied programs. Travel is required.
About the role:
The Manager, Primary Care Network is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of Primary Care services to support patients and physicians in the primary care home/patient medical home, and related contract management. The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centred approach, and in accordance with IH and Ministry policies and standards.
Some key duties:
• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Ensures coordination and collaboration with the Division of Family Practice and shared primary care staff between the two authorities.
• Promotes IH vision, mission, values, and strategic direction.
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Identifies and takes action to address professional development needs.
Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.
• Identifies the need for, promotes, and facilitates research.
• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., Directors and Managers) and external partners (e.g., physicians, Ministries, community agencies, organizations, and professionals) that are critical to the development and delivery of programs within the assigned areas of responsibility.
• Participates on various committees/working groups as required that are related to the delivery of the IH programs/services.
• Promotes positive interactions between staff and public.
Quality Improvement Evaluation/Risk Management
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Implements and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Ensures a process for reviewing and responding to client/customer feedback.
• Leads and facilitates improvement changes.
• Identifies potential risks and applies mitigation strategies.
• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.
Some of the Benefits of Joining Interior Health:
An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).
Education, Training, and Experience
• Bachelor’s degree in a health-related discipline, Master’s degree preferred.
• Seven to ten years of recent, related experience, including three years frontline supervisory and/or program coordination or project management experience.
• Recent experience in Primary Health Care within the last three to five years
• Or an equivalent combination of education, training, and experience.
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.
Skills and Abilities
• Conceptual skills - Demonstrated ability to relate and apply knowledge of legislated acts, regulations, policies, procedures, principles, and service delivery in the assigned areas of responsibility within the ethical standards that govern the assigned areas of responsibility; strong analytical skills.
• Team building - Demonstrated ability to create a shared vision and synergy in teamwork, and lead teams from multi-sectors including with multiple primary care providers (patient medical homes).
• Leadership - Demonstrated ability to lead, plan, manage, implement, organize, and problem solve in a complex, multi-disciplinary organizational environment. Demonstrated ability to supervise, guide, and direct staff utilizing a participatory management style.
• Change management - Demonstrated ability to function and lead effectively in a dynamic and changing environment. Demonstrated ability to effectively introduce and support purposeful change.
• Innovation - Ability to foster innovative approaches to program and service delivery.
• Communication - Demonstrated verbal, written, and interpersonal communication skills.
• Equipment - Ability to operate related equipment and to function in a computerized environment using a range of software programs.
• A current BC Driver’s License.
• Physical ability to perform the essential duties of the job.
Salary range for the position is approximately $96,429 to $138,617 and starting salary will be based on education, training and experience.
This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.
Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.