Program Manager | High Acuity Response Teams (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Who are we looking for?

Interior Health is hiring a Program Manager, High Acuity Response Teams (HART) to join the Patient Transportation Services team. Apply today!

The worksite location for this position is flexible and can be located anywhere within Interior Health region This position will require significant travel across the Health Authority.

How will you create an impact?

The Program Manager, High Acuity Response Team (HART) is responsible for hiring and managing the clinical performance of HART Registered Nurses (RNs), and providing oversight to ensure the program is delivering high quality, evidence-informed patient care. The Program Manager is also responsible for monitoring service delivery to ensure that all four HART bases consistently meet the goals and objectives of the program. The Program Manager is also responsible for managing a program of Continuous Quality Improvement (CQI); development of practice standards, policies and procedures; continuing competency validation for HART RNs and Respiratory Therapists (RTs); and budget oversight.

The Program Manager networks and collaborates with a wide range of individuals and interest groups both internal (e.g., Clinical Networks) and external (e.g. BC Emergency Health Services) to the Health Authority. The Program Manager serves as a regional resource and leader, and may be required to represent Interior Health on provincial working groups and works collaboratively toward system-wide improvements in the delivery of high acuity transportation services.

Some Key Duties may include:

• Oversees the day-to-day operations of HART patient transfers and deployments to provide site support to rural and remote hospitals.
• Works in a co-management model with the HART Base Managers to hire, orient, develop and manage HART RN performance. Evaluates staff performance in partnership with HART Base Managers, and in collaboration with the Base Managers, HART Clinical Practice Educator, and HART Medical Directors, observes and evaluates frontline clinical practice to determine the need for staff development and performance management.
• Works with individual staff members and their site manager to identify a learning plan that meets practice standards, addresses learning needs, and encourages professional growth and development.
• Demonstrates expertise and provides clinical leadership in evidenced-based practice to staff, patients, and families by methods such as reviewing literature in the specialty area, consulting with experts, collaborating with members of the interdisciplinary team, and observing and evaluating front line clinical practice to ensure compliance with program standards.
• Leverages and/or develops surveillance tools to track and trend key performance indicators and program deliverables.
• Manages a program of Continuous Quality Improvement (CQI) to identify opportunities to improve service delivery and achieve a consistent standard of service at all HART bases.
• Establishes and conducts regular audits of HART activities in the hospital and transport environments, including reviews of patient care documentation and the maintenance of records and statistics related to continuing education activities and clinical certification requirements.
• Works closely with clinical leaders and partners across IH and external agencies to identify, recommend, develop, implement, and support strategic programming initiatives.
• In collaboration with the HART Base Managers, Patient Care Coordinators (PCCs), Medical Directors, RT Professional Practice Leads (PPLs), and Clinical Practice Educator, develops and reviews standard operating procedures, policies and procedures, staff orientation, and other staff development materials, and ensures processes are in place to familiarize staff to them.
• Provides leadership and direction to the HART Clinical Practice Educator to ensure staff are familiar with established policies, procedures, and standards of care. Utilizes educational resources such as self-learning and teaching modules in order to ensure staff are able to demonstrate the integration of knowledge, skill, and competencies in order to meet the needs of patients in the high acuity transport environment.
• In collaboration with the HART Clinical Practice Educator and HART Medical Directors, develops, implements, and evaluates a core curriculum and orientation program for HART clinicians.
• Responds to patient care issues and public concerns in a collaborative, supportive, and goal-oriented manner, and facilitates communication to affect positive outcomes. Empowers staff to assume responsibility for appropriate clinical practice and patient care decisions that are consistent with professional standards.
• Utilizes a continuous quality improvement process to monitor policies, procedures, and standards that have been developed and implemented in response to identified patient care needs in the high acuity transport environment. Ensures timely follow-up and documentation of issues with appropriate managers, clinical partners, and the Professional Practice Office as required.
• Tabulates, analyzes, and monitors program performance and uses this data to make recommendations for performance improvement.
• Works collaboratively with clinical experts internal and external to IH, and with the interdisciplinary team to enhance HART clinical practice and service delivery.
• Makes recommendations to the annual HART budget, monitors variance analysis, and implements remedial action as required.
• Participates in High Acuity Patient Transportation research projects.
• Leads and coordinates an annual Continuing Medical Education (CME) conference for HART clinicians, HART Medical Directors, Transport Advisors, and external partners and interest groups.
• Travels extensively across the Health Region to engage with patient transportation partners and interest groups. As appropriate, attends provincial transportation meetings and conferences.
• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Why Interior Health is a Top 100 BC Employer

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training, and Experience:

• Baccalaureate Degree in a health related field, Masters Degree preferred.
• A minimum of seven (7) years recent, related experience with three years in a management/administrative position.
• Or an equivalent combination of education, training, and experience.
• Previous experience in critical care transport considered an asset.
• Current practicing membership with the relevant professional association.

Skills and Abilities:

• Ability to foster an environment that values client/patient-centered care, risk taking, innovation, adaptability, flexibility, and critical thinking.
• Strong project management, change management, communication, and facilitation skills.
• A well-developed ability to provide leadership through inspiring, coaching, and empowering the development of staff.
• Demonstrated ability to communicate effectively with patients, families, the public, medical staff, and members of interdisciplinary teams.
• Excellent interpersonal skills and an ability to interact effectively with care providers, managers, and Program Managers at all levels of the organization.
• Comprehensive knowledge and demonstrated extensive clinical experience and in-depth knowledge in Critical Care Nursing and Patient Transportation systems.
• Ability to teach and provide leadership within a multidisciplinary setting.
• Continuous Quality Assurance and Program Management skills.
• Ability to lead interdisciplinary teams and facilitate internal and external partner discussion contributing to the development of clinical program imperatives.
• Ability to plan, prioritize, and develop achievable objectives.
• Excellent oral and written communication skills.
• Ability to exercise judgment at a high level and manage initiatives with skill, tact, and diplomacy when interacting with health care leaders, external agencies, and interested parties.
• Ability to work independently and with initiative.
• Ability to manage complex projects independently and with little supervision.
• Ability to use a variety of communication strategies to present HART initiatives at conferences, workshops, groups, and forums.
• Physical ability to perform the duties of the position.
• Valid BC Driver’s Licence.


Starting salary is approximately from $96,400 to $132,500 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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