Director - Clinical Operations, Primary Care

Position Summary

Interior Health has a Permanent Full Time opportunity for the Director, Clinical Operations, Primary Care role! This position has a flexible worksite within any Interior Health West facility. Relocation allowance will be offered.

The Director, Clinical Operations (Primary Care) is responsible for the overall administrative leadership and management of the primary care network and assigned clinical area. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human and financial resources.

The Director works closely with the Ministry and with their Medical and Administrative leadership partners at Interior Health is responsible for establishing and strengthening the relationships with the Divisions of Family Practice and ensuring strong collaboration with these external stakeholders. This work includes negotiations with the various Divisions of Family Practice and other key stakeholders to develop and implement strategies to advance primary care transformation.

With a strong focus on patient and family centred care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.


1. In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical primary care patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values and strategic direction of Interior Health.

2. Builds strategic and working relationships with internal and external stakeholders, specifically the Divisions of Family practice to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.

3. Co-chairs the Collaborative Services Committee in partnership with the Division of Family Practice.

4. Works collaboratively with other health systems leaders to develop the Specialized Community Services Programs (SCSPs).

5. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centred care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.

6. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.

7. Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.

8. Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.

9. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.

10. Establishes effective administrative systems for maintaining, evaluating and reporting on the operations of the portfolio.

11. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.

12. Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.

13. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

14. Represents assigned clinical areas on a variety of internal and external committees as required.

Experience with First Nation communities and primary care service is desirable.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


• Masters degree in a clinical health-related or business related field.
• Ten years of clinical and leadership experience in large, complex, adaptive health organizations.
• Or an equivalent combination of education, training and experience.
LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.


The salary for this position is a Range 12 and follows the HEABC provincial compensation plan for excluded positions.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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