Position Summary

Interior Health is hiring a Lead, HR Service Delivery to join the Human Resource team!

This role has a flexible work location anywhere within the Interior Health region!

About the role:

The Lead, HR Service Delivery is responsible and accountable for the leadership, planning, implementation and sustainment of a leading practice Human Resources (HR) service delivery model. The lead collaborates with partners across HR to ensure the effective and efficient alignment of HR services and leads the development and optimization of service levels to meet the needs of the organization.

This position works closely with partners and customers across Interior Health, including Operations, Support Services, Digital Health, Business Support and others to identify needs and provide excellent customer service. The lead oversees the implementation of resources, training, and technology systems that support a positive customer experience when interfacing with HR.

Some key duties:

• Leads the planning, implementation and sustainment of a leading practice HR shared service delivery model.

• Leads the development of tiered service levels, ensuring services are aligned with the appropriate HR functions and workflows are streamlined across tiers.

• Develops standard operating procedures, guidelines and processes to support the effective and efficient delivery of HR shared services.

• Collaborates with partners and customers to identify customer needs and develop solutions to ensure an enhanced customer experience.

• Utilizes standard project management methodology and a collaborative approach to develop project charters, schedules, timelines, and specific processes for accomplishing the required work plan.

• Cultivates and fosters relationships in order to develop comprehensive plans with input from key partners and provides leadership and support in the development of strategies to meet these needs.

• Develops and coordinates a process for managing the preparation and maintenance of all status reports, design of reporting templates, compilation and analysis of data and information; monitors project and/or system change progress; identifies barriers and missed milestones; and researches issues and best practice.

• Evaluates effectiveness of service levels and implement continuous improvement measures to ensure long-term sustainability and effectiveness.

• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training, and Experience
• A degree in Human Resources and/or business management or healthcare administration, or equivalent combination of education and experience.
• Five (5) years of recent, related experience working in a complex healthcare environment.
• Experience with change management and project management is an asset

Skills and Abilities
• Manage challenging and competing demands within a limited timeframe.
• Creatively plan and promote new program and service delivery models.
• Work collaboratively with and provide leadership to diverse groups and individuals.
• Ensure decisions and program direction support the goals of the organization
• Excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing, including the ability to facilitate and negotiate.
• Demonstrated program development and evaluation skills.
• Superior writing skills and a proven record of delivering useful reporting and presentations to interested parties.
• Ability to organize, coordinate, and prioritize own work.
• Demonstrated analytical and problem-solving skills.
• Ability to work with computer technology and necessary software at an advanced level.
• Project management skills
• Physical ability to perform the duties of the position.


Starting salary is approximately from $80,935 to $116,344 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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