Specialist Cloud Software | Business Systems (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Interior Health is looking for a permanent full time Specialist Cloud Software to join our friendly and supportive Business Systems team. The Business Systems team supports many non-clinical systems at Interior Health. This is an exciting opportunity to join Interior Health just as we look to modernize our people and finance systems.

The location of this position is flexible within the Interior Health region. This role is currently remote first, with the requirement to attend in-person meetings in Kelowna when required.

Who are we looking for?

The Specialist will play a vital role in ensuring the successful implementation of cloud-based People systems. We are looking for someone who has experience with Digital Health and Cloud Software and is able to develop strategic and tactical plans in a health care environment.

What will you work on?

The Specialist, Cloud Software manages and supports Software as a Service (SaaS) configuration to enable business functionality. The Specialist is responsible for maintaining the software, mapping new business requirements to configuration, release management of new features and overall health of the SaaS based solution. The Specialist will work closely with business areas and Digital Health teammates to transform the delivery of services by leveraging industry leading technology.

Some Typical Duties and Responsibilities:

1. Maintains the configuration of cloud-based applications:
o Documents configuration, including features, options, policies, settings, defaults
o Maps organizational business requirements to application settings and configuration
o Assesses value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy

2. Leads product release plans and set expectations for delivery of new application functionalities:
o Assesses product roadmap and plan for the implementation of new functionality and features
o Actively mitigates roadblocks impacting successful completion of release goals
o Documents changes and updates including application and business process impact
o Documents configuration decisions and actively review for system optimization opportunities
o Coordinates testing/training of new features and functionality with the business-line
o Completes ITIL Changement Management requirements and implement updates

3. Completes gap analysis between SaaS and business requirements, working with Digital Health teams on the development of process and/or systems to address shortcomings.

4. Works with the Provincial shared service organization on governance, shared tenancy configuration and access requirements necessary to provision and support the application.

5. Documents system integration requirements and specificiations, working with system owners and the appropriate team to ensure data interfaces are developed, monitored and maintained.

6. Develops and maintain an access model associated with the application and features, working with the Identity Management team to enable user access.

7. Maintains a functional budget responsible for managing software licensing allocation and consumption, exploring opportunities to optimize application usage and maximize cost efficiency.

8. Assesses and review system reporting needs configuring software functionality to meet requirements, and submitting report specifications when not possible.

9. Serves as the product ambassador internally and externally, sharing knowledge and answering questions related to the product.

10. Assigns and directs the work of other portfolio workers in support of cloud software enablement.

11. Performs other related duties as assigned.

How will you create an impact?

Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community.

How will we help them grow?

Our team members enjoy a friendly environment with peer professionals. There will be opportunities to work on cutting edge technology and platforms with support for education.

We have a great team of people committed to innovative problem solving, supportive leadership and supportive peer team!

Reasons to Apply at Interior Health... What we can do for you

We offer an exceptional employer-paid benefits package, competitive salary and generous vacation entitlement after your first year of employment.

We offer a work environment conducive to growth and development of strong technical skills. The opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

Make a difference. Love your work. Apply today! Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces....Be part of a dynamic team!


Education, Training and Experience:

• A Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience and education. A Master’s degree is preferred.
• Expert-level skill and experience with:
o [Specific SaaS application] functionality and governance
o Microsoft Active Directory, Identity Management, Role-Based Access Control (RBAC)
o Cloud computing platforms: eg. Microsoft Azure, AWS
o Powershell scripting and automation
• A minimum of five years of proven experience as a System Administrator or equivalent supporting a cloud platform and on-premises server environment.
• Preferred knowledge and experience with:
o Application planning, development, delivery and operations tools (DevOps) and agile methodology
o ITIL Processes: Configuration, Application, Incident, Problem, Change and Release Management
o Cloud Solution Certification eg. Microsoft, AWS, Google Certified
o Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
o Experience working in a complex, computerized enterprise environment

Skills and Abilities:

• Ability to work independently and within a team environment with limited supervision.
• Ability to elicit requirements and communicate clearly both verbally and in writing with non-technical individuals, development teams, and other ancillary project members.
• Ability to develop new ideas and conceptualize new approaches and solutions
• Excellent interpersonal, analytical and sophisticated problem-solving skills.
• Demonstrated ability to lead, plan, manage, and implement organization-wide projects.
• Strong organizational and planning skills to support accomplishing IH goals/objectives.
• Demonstrated ability to deal with a diverse range of internal and external stakeholders.
• Demonstrated ability to function effectively in a highly dynamic, fast paced, continually evolving environment.
• Flexible, adaptable to change, innovative, and responsive to clients’ needs.
• Physical ability to perform the duties of the position.

“Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the B.C. Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).”


Starting salary is approximately from 80K to 111K and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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