Director, Staffing Services Projects and Initiatives

Position Summary

Interior Health has an exciting opportunity for a Term Specific Full Time Director, Staffing Services Projects & Initiatives. This position is expected to go until March 31, 2024.

The Director, Staffing Services Projects is responsible and accountable for the development, coordination, and implementation of strategic processes and initiatives for the Staffing Services portfolio. The Director will translate provincial mandates and IH-wide direction into operational strategies, while working with leaders across Staffing Services and the rest of the organization to ensure the smooth integration of service delivery. This position will play a key role in the standardization and performance monitoring of practices, policies, and procedures across all of the Staffing Services Centres (SSCs) to ensure they are in accordance with legislative, contractual, and organizational standards. The Director is also responsible for the evaluation and continuous improvement of project initiatives that enhance the efficiency and effectiveness of Staffing Services functions in their support of the delivery of health services across IH.

1. Formulates, implements, and evaluates a staffing service delivery model that meets the current and future needs of the organization, ensuring the efficient and effective delivery of scheduling and timekeeping services across IH.

2. Manages projects and initiatives in the Staffing Services portfolio by planning, coordinating, monitoring, implementing, and evaluating all aspects of the Staffing Services Centres based on the operational needs throughout the health services areas.

3. Performs data analysis in support of measurement, monitoring, and planning for consistent quality standards across Staffing Services Centres, and reviews data metrics to determine the effectiveness, consistency, and quality of services provided.

4. Guides the development, recommendations, and implementation of new or changing staffing programs and services in order to respond to changes in healthcare services, collective agreements and health human resource strategies. Specifically, analyzes opportunities for innovation/efficiency and provides feedback to the Corporate Director, Staffing Services, on the feasibility and requirements for the achievement of objectives, and develops operational scheduling and timekeeping practices, policies, and procedures that support the organization’s strategic direction and are focused on continuous quality improvement.

5. Consults with Clinical Operations leadership to determine the quality and effectiveness of services provided, as well as to analyze labour trends and develop strategies to increase labour efficiency in order to meet operational needs and to optimize the deployment and effectiveness of available health human resources.

6. Ensures appropriate oversight for Staffing Services software systems, and provides strong linkage between clinical services, IH contract management, and the service provider to ensure systems are upgraded to current versions to meet business needs.

7. Leads projects and initiatives across the Staffing Services portfolio and ensures the ongoing review and evaluation of scheduling and timekeeping services.

8. Works with Employee and Labour Relations, HEABC, and unions to develop, implement, maintain, and evaluate consistent scheduling practices, policies, and procedures in accordance with legislative, contractual, and organizational standards.

9. Develops and recommends budgets, monitors expenditures, performs variance analysis and reporting, and implements remedial action.

10. Fosters effective relationships within the health authority and with partner organizations, provincial peers, community stakeholders, external agencies, and vendors.

11. Regularly coordinates and reports information to the Corporate Director as requested by the Senior Executive Team and HEABC. Prepares reports and briefing documents utilizing regional and provincial information, conducts presentations and workshops to appropriate groups, individuals, and committees.

12. Coordinates work between IH and other health authorities on provincial staffing projects, and establishes and fosters collaborative relationships with inter-provincial stakeholders for the purpose of information sharing and problem solving. Participates on employer committees, as required.

13. Manages and provides a safe and healthy workplace for patients/clients and staff, and ensures that health and safety requirements for operational areas are met. Reports unsafe situations, investigates, and takes corrective action.

14. Advises the Corporate Director of significant issues arising that may adversely affect the operation or reputation of the department as well as the organization.

15. Keeps informed and current by participating in professional associations and attending conferences, courses, and seminars.

16. Represents the Corporate Director, Staffing Services, in his/her absence.

The Director interacts with and maintains broad internal and external contacts for the purpose of supporting the Staffing Services framework for IH. Internally, the Director builds and maintains relationships with senior leaders, managers, and other departments within the organization to ensure Staffing Services are aligned with other IH programs and services. Externally, the Director fosters and influences the organization’s relationships with government agencies, other Health Authorities, and contracted service providers in matters related to Staffing Services projects and initiatives within IH.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


• A Bachelor’s degree in Business Administration, Healthcare Management, or in a relevant human services discipline.
• Master’s degree preferred.
• Ten years of recent, related experience working at a senior level in a complex organization; experience with systems change initiatives in healthcare is a significant asset.
• Previous experience managing a large number of staff (20+) required.
• People management/supervisory experience in a health care environment that is fast-paced and customer-oriented is preferred.
• Previous experience and/or training in an electronic staff scheduling environment is preferred.
• Or an equivalent combination of education, training, and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.


The salary for this position is a Range 10 and follows the HEABC provincial compensation plan for excluded positions.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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