Coordinator | End of Life (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Who are we looking for?
Interior Health is looking for a Term Specific Coordinator, End of Life who brings an in-depth experience in mental wellness and palliative and end of life care.

The worksite location for this position is flexible and can be located anywhere within the Interior Health region.

The term will be until June 21, 2024.

About the role:

The Coordinator, End of Life (EOL) will promote quality in the coordination and provision of Medical Assistance in Dying (MAiD) and other EOL related services throughout the Health Authority by engaging, collaborating with, and providing leadership to direct care staff and administration throughout Interior Health (IH).

The Coordinator will work with leaders from across IH and key external stakeholders to facilitate ongoing collaboration and effective application of initiatives that support services including MAiD delivery across the care continuum. Key stakeholders include, but are not limited to, internal and external stakeholders such as peer Health Authorities, physician providers, community partners, and representatives of the Patient Voices Network.

The Coordinator will develop a sustainable process for securing operational supports (staff, facility admission where requested, pharmaceuticals, equipment, etc.) required to support MAiD.

The Coordinator will utilize LEAN methodology to collaborate in the development of standard work related to ongoing EOL and MAiD service provision within IH. The Coordinator will collaborate in the development of standardized quality and risk management tools to ensure that services are delivered with the highest standard of care for the individual and his/her family. The Coordinator will ensure that the service is operated within existing constraints such as scope of service and legislated timeframes and will mitigate costs, while measuring quality and minimizing risk to the Health Authority.

Some key duties:

The Coordinator will support the delivery of excellence in the patient, family, and healthcare provider experience by:

• Coordinating with the physician leads to support effective and patient-centred communication and care.

• Participating in meetings with key leaders/stakeholders to discuss the individual needs of clients seeking service and arranging the required support/services in IH facilities or community-based programs within the catchment area.
• Acting as a liaison and resource for the Health Authority in promoting service delivery, planning, and service improvement.

• Collaborating with appropriate clinical practitioners to develop quality, ethical clinical pathways.

• Coordinating the provision of direct clinical supports, pharmaceuticals, equipment, and supplies required for the delivery of MAiD.

o Ensuring that practitioners including, but not limited to, Registered Nursing staff are cognizant of the most recent legislation, regulations, standards of practice, and Health Authority policies related to the provision of MAiD services.
o Collaborating with MAiD assessors and prescribers to assist in the coordination of facility admission or community supports for the provision of MAiD services and addressing clinical issues or concerns related to MAiD in an expeditious manner.
o Developing, monitoring, and auditing processes to measure the quality of care of MAiD services. This may include, but is not limited to, post-provision de-briefs and other metrics to identify opportunities and make recommendations for the ongoing quality improvement of MAiD.
o Providing leadership to and supporting the development of strategies to meet patient/ family needs and expectations, while ensuring compliance with the legislative requirements of MAiD.
o Serving as the central contact/resource person related to the MAiD project and identifying and resolving issues, as required, in a timely manner through negotiation and conflict resolution with stakeholders.
o Collaborating with the team to prepare regular project summaries/updates and identifying any key factors that account for deviation from the stated goals for the MAiD Steering Committee, project sponsors, or others as requested by the MAiD Steering Committee.

• Developing and fostering relationships in order to create comprehensive care networks, processes, and structures with input from key stakeholders.

• Liaising with external partners to support and/or identify opportunities for system redesign or care and/or service improvements. This may include partnerships with other Health Authorities, physician groups, provincial entities, community agencies, and private partners.

• Executing and monitoring all milestones, deliverables, approvals, and sign-offs for the service.

• Performing all other related duties and/or projects as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience
• A Master’s degree.
• A minimum of 5 years of recent, related experience working in a healthcare setting with a focus on end-of-life care supplemented by experience working in progressive leadership roles.
• Or an equivalent combination of education, related clinical focus, training, and experience.
• Current registration with the appropriate licensing body, if applicable.

Skills and Abilities
• Extensive knowledge/experience working with complex clinical and social dynamics across the continuum of care (Acute, Community, Long-term Care, Mental Health and Substance Use).
• Extensive knowledge in the areas of practice, organizational, and legislative policies.
• Extensive knowledge of quality improvement and risk management strategies.
• Extensive knowledge of complex clinical systems and linkage with varying professionals and professional associations.
• Extensive knowledge of EOL health issues.
• Broad knowledge of services and resources currently available within IH for clients in need of health and social supports.
• Excellent decision making, problem recognition, and problem solving skills.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to deal with cultural issues sensitively.
• Demonstrated ability to initiate and maintain collaborative working relationships.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Demonstrated intermediate skill with operating word-processing, spreadsheet, and database programs.
• Experience in coordinating team projects in complex environments.
• Knowledge of project management processes, project development and implementation, change management processes, and quality improvement.
• Demonstrated analytical, statistical, research, and indicator development skills.
• Ability to creatively plan and promote new program- and service-delivery models.
• Ability to ensure decisions and program direction support the goals of the organization.
• Use initiative and judgment to develop courses of action for self and others that are results-oriented.
• Productively use technology where appropriate and as required
• A valid BC Driver’s license as travel within the Health Authority is required.
• Physical ability to perform the duties of the position.

Comments

Starting salary is approximately from $80,900 to $116,300 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

Competition #:

01831483

Employee Type:

TERM SPECIFIC FULL TIME

Bargaining Unit:

NON-CONTRACT

Facility:

Flexible

Location:

Flexible

Department:

IH PALLIATIVE HH

Reports To:

DIRECTOR, PALLIATIVE CARE AND END OF LIFE SERVICES

Close Date:

OPEN UNTIL FILLED

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