Chief of Staff | Kelowna General Hospital

Position Summary

Leadership opportunity now available to join our Interior Health team as Chief of Staff at Kelowna General Hospital; discover the rewards of career satisfaction and enjoy the lifestyle Kelowna has to offer!

About the Opportunity

This position is a 5 year term renewable by mutual agreement between the agency and the individual up to a maximum of 10 years. Previous administration experience is preferred. The successful applicant will be expected to provide 2.5 days per week working in the role of KGH Chief of Staff.

As the Site Chief of Staff you will be expected to be a physician administrator and medical leader who works to achieve a collaborative relationship between physicians and administration in Interior Health based on our organizational culture and its objectives. This role will include supporting a high functioning tertiary hospital in continuous quality improvement, supporting departments in recruitment credentialing and privileging, and leading physician engagement and development throughout the site.

You will have the opportunity to work with an enthusiastic team of physician and operational leaders in developing and implementing new programs serving the needs of the population of Kelowna and Interior Health.

About Kelowna General Hospital (KGH)

Kelowna General Hospital (KGH) is one of two tertiary hospitals within Interior Health and is the region’s main referral center offering a full range of services with approximately 400 beds and over 84,000 ED visits yearly.

Kelowna General Hospital is home to the Interior Heart & Surgical Centre (IHSC) which opened in 2015 and is BC’s only cardiac critical care centre outside of Victoria and the Lower Mainland. IHSC is Kelowna General Hospital’s principal surgical site and features; 12 specialized Operating Rooms created for Thoracic, Urology, Neurosurgery, Vascular, Plastics, Obstetrics/Gynecology, Ears Nose and Throat, Orthopedics, General and Trauma surgeries with 2 ORs dedicated to Cardiac Surgery. Our state of the art Centennial Building also recently opened and boasts a total of 360,000 square feet, an expanded emergency and ambulatory care department, modern operating rooms and a rooftop helipad. KGH is also a teaching centre for the Southern Medical Program affiliated with UBC. With the Interior Heart & Surgical Centre and new medical inpatient units in the Centennial Building, dedicated psychiatry units for youth and adults, a modern maternity ward, enhanced laboratory and clinical departments in the new Dr. Walter Anderson Building, and an academic campus that serves as a satellite for the University of British Columbia Medical School, KGH has become one of BC’s leading healthcare centres.

How you will make an Impact

1. Leads the medical staff in implementing the “One IH” Quality, Risk & Accreditation Vision, Mission and Goals
• Chairs the local quality committee or co-chairs it with another member of the management team (this duty may be delegated to another qualified member of the Medical Staff but, if so, the Site Chief of Staff must be an active member of the committee)
• Ensures that the Site Quality Committee is aligned and engaged with the Regional Quality Committee, Interior Quality and Excellence Steering Team (iQUEST), the IH Quality Core Leadership Team and all IH QR&A strategic goals
• Mentors and coaches those physicians appointed to quality committees
• Actively participates and ensures physician participation in risk management and accreditation activities

2. Leads the development, implementation and adherence to the medical staff resource plan and the IH physician recruitment, credentialing, privileging, appointment and reappointment processes
• Oversees local medical staff resource planning and recruitment by working with the local Medical Staff, Local Medical Advisory Committee (MAC), Regional MAC, and Executive Medical Director to develop and keep current a physician resource plan for the site
• Ensures that the physician recruitment, appointment and reappointment process complies with the appropriate IH Medical Staff Bylaws, Rules and Policies; provides secretariat services for this process

3. Ensures physician professional conduct and manages the performance, behaviour and, if necessary, discipline of members of the Medical Staff
• Is accountable for medical governance as outlined in the IH Medical Staff Bylaws, Rules and Policies
• Models professional, respectful behaviour in the work place
• Manages clinical performance issues wherever they are identified in the site, manages disruptive physician behaviour in accordance with IH policies, and works to develop rehabilitation programs for physicians whose performance/behaviour does not meet acceptable standards
• Addresses complaints against physicians in a proactive and timely manner, making sure all appropriate steps are followed and documented in accordance with IH policies

4. As a physician and clinical expert, obtains the necessary knowledge and training to participate in full alignment with the Hospital Senior Management Team; engages the Medical Staff in understanding and helping to execute the management plan
• As an active member of the Site Senior Leadership Team, participates in all relevant administrative/operational functions such as budget planning, utilization management, and strategic planning
• Takes the lead in engaging medical staff members in understanding and implementing decisions made by the Senior Leadership Team as those decisions affect physicians
• Participates in the IH Physician Integration Leadership Development curriculum

5. Identifies, mentors and develops upcoming physician leaders
• Assists department heads to fulfill their roles and responsibilities effectively

6. Supports the IH academic mandate and its implementation at the hospital level

7. Actively leads annual performance reviews, coaching and reappointment of the site Department Heads

8. Completes other tasks as required from time to time

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training, and Experience

• Current licensure as an MD in BC.
• A Master’s degree in hospital, healthcare, business administration, or an equivalent degree is preferred.
• A minimum of 10 years of clinical practice experience and at least 5 years of progressively more responsible leadership experience in a healthcare environment.

LEADS Capabilities

Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

• Analytical ability to conceptualize well in unstructured, dynamic, and/or multidisciplinary environments where analysis, foresight, intuition, and mature judgment are required.
• Knowledge of fundamental theories, principles, and practices that lead to solutions for unusual or unprecedented problems.
• Communication and interpersonal skills necessary for frequent contact with internal and external stakeholders.
• Ability to persuade and negotiate in controversial or sensitive situations, with the ability to exercise almost complete discretion in how and what to communicate.
• Leadership skills, including a demonstrated willingness to pursue leadership roles with increasing levels of accountability; comfort with decision-making responsibilities; coaching, teaching, and counseling skills; and the ability to inspire and build confidence in others while forging alliances and garnering support.
• An in-depth knowledge of regulations and guidelines related to areas of responsibility.
• Physical ability to perform the duties of the position.


The salary for this position is a Range 15 and follows the HEABC provincial compensation plan for excluded positions.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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