Patient Care Quality and Safety Consultant (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Who are we looking for?

Interior Health is looking for a term specific full time Patient Care Quality and Safety Consultant to join our Quality and Patient Safety team until June 30, 2023.

The worksite location for this position is flexible and can be located anywhere within British Columbia.

How will you create an impact?

The Patient Care Quality and Safety Consultant provides leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization in support of program priorities within Quality and Patient Safety.

The Consultant leads Quality Reviews and Patient Safety Investigations following serious adverse events. An important focus is on learning from clinical practice, specifically healthcare system failures, through the comprehensive analysis of serious adverse events occurring throughout the region. The Consultant provides expertise and support for the application and integration of evidence-based tools, frameworks and guidelines to support safety across the system of care. The Consultant facilitates quality improvement initiatives to promote quality and safety improvements across the Health Authority.

The Consultant leads the intake, assessment, management, and resolution of highly confidential and sensitive matters concerning patient/client relations including complaints, concerns, and unmet needs within the Patient Care Quality Office. This is a regulated role under the Patient Care Quality Review Board Act of BC (2008) (PCQRBA) and the Health Statues (Residents’ Bill of Rights) Amendment Act of BC (2009) (BOR) and operates in accordance with Interior Health’s (IH) complaint management philosophy, policy, and guidelines. The Consultant assists patients/clients with access and navigation to meet complex healthcare needs; seeks to meet patient/client needs related to the resolution of complaints to the satisfaction of the complainant; and liaises with internal and external stakeholders as required, in order to facilitate consensus and negotiate agreements that result in the resolution of complaint issues.

Some Key Duties may include:

• Provides leadership and expertise to promote a culture of safety within IH.
• Develops and maintains excellence in quality care by providing unique expertise and leadership in the investigation and analysis of serious adverse events.
• Builds, leads, and effectively facilitates multidisciplinary Critical Incident Investigation and Quality Review teams following serious adverse events.
• Develops and follows processes to ensure involvement of patients and family members in the patient safety investigation and quality review process.
• Provides consultation, support and assistance to operational and medical staff throughout the disclosure process after adverse events as needed.
• Provides consultation, coaching, and training for leaders, medical staff, and employees regarding Quality Reviews, patient safety investigations, and complaint management.
• Ensures documentation and reporting are completed in accordance with the PCQRBA and IH policy and standards and in keeping with privacy, confidentiality and health care evidence legislation.
• Conducts investigations into adverse events, concerns or issues by gathering information; interviewing witnesses, experts, and patient/family members; and contacting applicable internal stakeholders and external agencies as required. Prepares reports and presents to leaders and committees as required.
• Facilitates the development of recommendations and actions related to patient safety and resolution of concerns where applicable, tracking implementation through to completion.
• Builds coalitions and liaises with IH leaders, medical staff, network leaders and employees as well as external agencies such as licensing bodies, professional associations, provincial government, RCMP, the Coroner’s Office, the Ombudsperson’s Office, and others regarding patient safety investigations and the management of concerns.
• Works with Quality and Patient Safety staff to ensure issues of mutual concern are appropriately managed. Contributes to the development, implementation, evaluation, and maintenance of policies, procedures, accreditation standards and objectives associated with Quality and Patient Safety.
• Effectively uses data to evaluate effectiveness of processes and for improvement relevant to patient safety and concerns management.
• Supports and promotes the mission, philosophy, and strategic direction for IH associated with patient safety and patient/client relations.
• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Why Interior Health is a Top 100 BC Employer

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training, and Experience:

• A level of education, training and experience equivalent to a Master’s degree in nursing or other health related program.
• Five to seven years of experience working in a large, multi-faceted health organization including three years leadership experience.
• Or an equivalent combination of education, training, and experience.
• Training and certifications in patient safety and quality improvement methods is preferred.
• Cultural safety training is preferred.

Skills and Abilities:

• Excellent communication and presentation skills, orally and in writing.
• Demonstrated knowledge of patient safety and quality improvement theory, principles, methods and tools.
• Demonstrated leadership and team management skills.
• Excellence in customer service and strong interpersonal skills with demonstrated ability to build effective working relationships with senior leaders and external stakeholders.
• Demonstrated skills in facilitation, teaching and coaching.
• Excellent analytical and problem-solving skills with sound decision-making and judgment.
• Experience in handling sensitive patient/family interactions with compassion and empathy is essential.
• Ability to be adaptable and flexible to meet changing priorities, and to work independently with little or no supervision.
• Ability to effectively navigate confrontational and emotionally-charged environments.
• Proficiency in computer skills and software such as Microsoft Word, Sharepoint, Visio, Excel, Powerpoint.
• Ability and willingness to travel within Interior Health.
• Physical ability to perform the duties of the position.


o Starting salary is approximately from $80,900 to $116,300 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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