Lead, Integrated Crisis Response Team | Mental Health and Substance Use

Position Summary

Interior Health is looking for an experienced permanent full time Lead, Integrated Crisis Response Team to join the Mental Health and Substance Use (MHSU) team at the Community Health & Services Centre in Kelowna, B.C

**Some travel to Kamloops will be required.

Who are we looking for?

We are looking for someone who is a quick learner, personable, understanding of Quality Improvement, understanding data. Clinical experience is recommended but not required – ability to do project work, quality work and program development, data analysis and gap identification are important skills.

What will you work on?

This position will be responsible for implementation and monitoring of a quality matrix for Integrated Crisis Response Teams (ICRT) in Kelowna and Kamloops. ICRT is the Police MHSU Partnership Program. The role will include developing standard orientation/structures, data collection, and work processes across the two communities as well as monitoring data and developing and implementing a quality matrix for services, identifying gaps and recommending and developing service changes.

The Lead, Integrated Crisis Response Team (ICRT), Mental Health and Substance Use (MHSU) provides expertise and leadership to the ICRT services within MHSU. The Lead will collaborate with key stakeholders across the health authority to develop, implement and monitor the performance and quality framework for ICRT services. The Lead will coordinate consistent, standard regional services including orientation and training, quality improvement initiatives and data collection. The Lead provides leadership to quality improvement and evaluation initiatives by assisting in design, interpreting data, and supporting implementation of the outcomes.

The Lead utilizes communication, facilitation, conflict management, and interpersonal skills to carry out the duties and responsibilities. The Lead will understand and respond to issues and opportunities within the services and build support for change, develop new or revised initiatives and successfully implement them.

How will you create an impact?

Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community.

Reasons to Apply at Interior Health... What we can do for you

We offer an exceptional employer-paid benefits package, competitive salary, and generous vacation entitlement after your first year of employment.

We offer a work environment conducive to growth and development of strong clinical skills. The opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

Make a difference. Love your work. Apply today!


Training and Experience:

• Master’s degree in a relevant field.
• Three years of recent, related experience in the field of Mental Health and Substance Use, preferably in an area of crisis response, Access or Connections programs, and including experience in project coordination and quality improvement.
• Or an equivalent combination of education, training and experience.

Skills and Abilities:

• Knowledge and ability to work with diverse Education populations, incorporating diverse perspectives, values, and approaches into planning.
• Demonstrated ability to identify and analyze situations and problems such that viable solutions are found. Approaches challenges and complexities from a systems perspective.
• Demonstrated ability to guide individuals toward a vision while maintaining group cohesion, motivation, commitment, and effectiveness. Demonstrated ability to work effectively with multi-disciplinary teams.
• Demonstrated ability to introduce and manage purposeful change that is consistent with the mission, vision, values, and operating principles of IH.
• Demonstrated ability to identify strategies and opportunities in a dynamic environment that lead to identified outcomes.
• Ability to critically analyze and synthesize evidence, and utilization/statistical data.
• Excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing, including the ability to facilitate and negotiate.
• Physical ability to perform the duties of the position.

“Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the B.C. Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).”


Starting salary is approximately from 77K to 97K and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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