Internal Communications Consultant

Position Summary

Interior Health is hiring an Internal Communications Consultant to join the Communication & Culture department.

About the role:

The Internal Communications Consultant works closely with Interior Health (IH) leaders to develop strategic communications that inform and engage large, IH-wide audiences primarily including employees, medical staff, and volunteers, as well as cross functional support, as required, for content creation to external audiences.

The Internal Communications Consultant is responsible for developing, managing, and delivering high quality, timely employee-facing content and tactical plans. The Internal Communications Consultant develops and maintains collaborative relationships with internal stakeholders as well as the broader Communications & Culture Porfolio to meet their client(s)’ needs in a manner that supports business objectives and reflects the IH values and goals.

Additionally, the Consultant works collaboratively with other Communications & Culture Portfolio team members, contributing his/her particular expertise and skills as required, in support of communication content and plans.

The position requires an organized, confident, high-energy, self-directed, solutions-oriented individual with exceptional communication skills that works well under pressure and deadlines. Tact, discretion, teamwork, and excellent customer service skills are imperative.

Some typical job duties:

Acts as a strategic and trusted advisor to assigned internal client groups of IH leaders or portfolios. Works to understand their internal communication needs and provides guidance on effective communications strategies and supporting tactics that will help them inform their audiences, anticpate and respond to issues, and articulate their messages.

Proactively supports the development, implementation, and evaluation of IH-wide employee-facing communication plans for projects and initiatives. Works in partnership with program and department leads, to ensure their programs, initiatives, and services are effectively communicated to diverse internal audiences as required.

Utilizes strong presentation and content development skills to create clear, timely and creative communication deliverables, including but not limited to: storytelling, memos, promotions, news releases, correspondence, speaking notes, newsletters, or online content as assigned or to meet client(s)’ needs.

Identifies opportunities for improved two-way communication and methods for IH to most effectively share information with its employees and medical staff as well as external audiences.

Seeks out opportunities to engage with relvant stakeholders, to increase own knowledge and understanding of context, perspective, pressures; shares learnings with Portfolio team; considers specific needs of identified audiences, including First Nations, rural communities, patients/clients, partners, community leaders, etc.

As a member of the Communications & Culture Portfolio, participates in the development or delivery of various communications-related resources made available to senior management, directors, staff, and physicians.

Provides on-call (after hours) coverage according to Portfolio schedule.

Collaborates with other Portfolio members, as required, to coordinate and execute assigned tasks, ensuring that service delivery is seamless for clients and deadlines are met.

Seeks out opportunities to increase technical communications and engagement skills and awareness of best practices, industry standards, etc., and to share key learnings with Portfolio.

Performs other related duties as may be assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualifications

Education, Training, and Experience
• A Bachelor’s degree specializing in Communications, Public Relations, Journalism, or a related field.
• A minimum of 5 years or recent, related experience.
• An equivalent combination of education, training, and experience, with demonstrated results in communications will also be considered.
• Previous experience in employee or corporate communications and knowledge of the healthcare operating environment are an asset.

Skills and Abilities
• Ability to work as part of a collaborative, high performance team.
• Demonstrated understanding of communications, marketing and public or media relations best practices.
• Exceptional written and verbal communication and proof-reading skills.
• Ability to develop, implement, and evaluate strategic, operational, and issues management-related communication.
• Ability to effectively work with senior leaders and other stakeholders in a wide variety of settings across the organization.
• Strong understanding of political and health care environment, including local and regional councils and leadership structures in British Columbia.
• Creative and skilled in presenting content visually through various media (websites, social media, presentations, videos, print, etc.)
• Ability to set priorities and be results-oriented.
• Ability to remain calm, alert, and high functioning under stressful situations.
• Ability to handle highly confidential and sensitive issues with skill, tact, and diplomacy.
• Problem-solving and interpersonal skills.
• Advanced computer skills.
• Ability to carry out the duties of the position with a high degree of ethical and professional behaviour.
• Physical ability to carry out the duties of the position.

Comments

Starting salary is approximately from $67,864 to $76,347 and will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

Competition #:

01785462

Employee Type:

PERMANENT FULL TIME

Bargaining Unit:

NON-CONTRACT

Facility:

KELOWNA CHSC

Location:

Kelowna

Department:

IH CORPORATE & DIGITAL CONTENT

Reports To:

DIRECTOR, CORPORATE & DIGITAL CONTENT

Close Date:

NOVEMBER 28, 2022

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