Assistant Manager | Patient Ambassadors

Position Summary

Who are we looking for?

Interior Health is seeking an Assistant Manager, Patient Ambassadors to join their team in Kelowna, B.C. This is a Term Specific Full Time opportunity until December 31, 2022.

How will you create an impact?
The Assistant Manager also provides leadership of linkages between Patient Ambassadors and other departments’ functions and processes across the HIM Portfolio which includes Registration, Patient Ambassadors, Transcription, and Health Record Services.

What will you work on?
The Assistant Manager is accountable for guiding and managing patient ambassador activities.

Some Key Duties may include:

• Manages the Patient Ambassador staff including selection, training, direction, evaluation, and, when necessary, discipline of staff up to and including termination. Develops, implements, and manages staff development and retention plans. Completes performance evaluations.

• Interprets and administers collective agreements covering bargaining unit employees; investigates and responds to routine and confidential employee issues; participates in grievance investigations and responses on behalf of the management team; attends third party hearings with employer representatives.

• Promotes cost efficient, consistent, and standardized service delivery. Assists in the development and monitoring of operating and capital budgets for the designated area.

• Participates in the delivery of quality services and facilitates teams to utilize data and performance indicators in ongoing quality improvement activities. Provides input into best practices and participates in the implementation of changes to service delivery and practice.

• Assists with staff orientation, mentoring, and education by creating an environment conducive to supporting education and continued learning at the service level.

• Maintains effective working relationships with staff, physicians, and Managers and involvement on interdisciplinary teams.

• Represents Interior Health (IH) and/or designated HIM geographical area interests on relevant committees, councils, boards, and at external events.

• Participates in the provision of Manager on-call coverage within the defined on-call group.

• Performs other related duties as assigned.

How will we help you grow?

Interior Health offers excellent benefits and many opportunities to maximize your skills. We are an organization where you have room to grow in a place where life outside of work is just as important to us as it is to you.

If you want to be challenged in your role while working with a solid and experienced team in a wonderful working environment, apply today!


Education, Training, and Experience
• A Bachelor’s degree in a health-related discipline.
• A minimum of 3 years of experience in a healthcare business environment including responsibility for staff supervision, staff development, planning, project management, and reporting.
• Or an equivalent combination of education, training, and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self – self-awareness, demonstrates character
• Engages Others – fosters the development of others, communicates effectively, builds effective teams
• Achieves Results – sets direction, takes action to implement decisions, assesses & evaluates results
• Develops Coalitions – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments
• System Transformation – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change

Skills and Abilities
• Demonstrated ability to:
o lead, plan, direct, communicate effectively, organize, and manage multiple projects; problem-solve; work independently; and work interdependently as a team member.
o work effectively with multidisciplinary teams.
o coach and manage conflict.
o effectively introduce and manage purposeful change (while maintaining group cohesion, motivation, commitment, and effectiveness) that is consistent with the vision, mission, values, and operating principles of the organization.
o identify and analyze situations and problems such that viable solutions are found.
o approach issues and problems from a systems perspective.
o communicate effectively using a variety of mediums.
o identify strategies and opportunities in a dynamic environment that lead to identified outcomes.
o utilize computerized software/hardware technology.
o Travel throughout the region.
• A valid BC Driver’s License.
• Physical ability to perform the duties of the position.


Starting salary is approximately 65k to 73k and will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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