Improvement Consultant

Position Summary

Interior Health is looking for an Improvement Consultant to support our team in Kamloops, BC!

We are looking for an Improvement Consultant with excellent communications skills and a solid understanding of quality improvement principals.

This is an exciting opportunity for someone looking to work with a specific focus on surgical process improvement, .5 of this position supports the Royal Inland Hospital National Surgical Quality Improvement Program.

Kamloops is located in a scenic valley in BC’s Thompson Okanagan Region at the junction of the North and South Thompson Rivers. It is the second largest city in the Southern Interior Region. Residents of this dynamic and growing community enjoy a unique combination of urban amenities and stunning natural surroundings. Kamloops boasts a wild west history that includes the fur trade, the gold rush, and cattle ranching. Recreational amenities include everything from an art gallery and museum to several golf courses and numerous parks. Fishing, water sports, skiing, and mountain biking are among the numerous leisure pursuits enjoyed by residents.

About the Role:

the Improvement Consultant is responsible for providing leadership and expertise including coaching, facilitation and education in the application of quality improvement principles, practices and proven quality scientific methods supported by Interior Health. The Improvement Consultant promotes the integration and standardization of evidence-based systems as identified, and in alignment with the Quality and Patient Safety Strategic Plan.
As an integral member of the Interior Health Quality and Patient Safety program, the Improvement Consultant collaborates with health care leaders, managers, and physicians to provide leadership and expertise in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction to produce measurable outcome results.

This includes (but is not limited to):

• Building capacity through provision of education and training of quality methodology such as lean improvement and lean management, quality system development, monitoring, and analysis of key performance indicators in alignment with other levels of reporting in Interior Health.
• Support the ongoing development and implementation of best practices related to improving quality across IH.
• Participation in serious incident reviews and providing reports and supporting recommendations for action arising out of incident investigation


Some Key Duties may include:


• Provides leadership and expertise to promote and support a culture of continuous quality improvement.
• Facilitates the integration of quality improvement initiatives that can be monitored and measured using reliable data, and aligns and integrates improvement efforts with IHA quality service teams, programs, and networks. Identifies and assesses site-based quality improvement needs related to the integration of quality improvement methodology, evidence based systems, and tools within everyday work processes.
• Collaborates with organizational leaders, physicians, and staff to provide leadership and quality management expertise to local community teams in the planning, implementation, and evaluation of quality initiatives designed to improve patient-centred care, service utilization, patient safety, and risk reduction. Contributes to the development and review of policies and guidelines related to patient safety and the quality of care. Provides expert advice to leaders, as needed.
• Performs a leadership role in the integration of accreditation principles and standards with local initiatives. Coaches and facilitates teams participating in Interior Health programs, networks, and services in accreditation self-assessment, planning, and survey preparation and follow-up. Completes assessment of QI processes, ensures that standards are in place, and advises on changes required (e.g. compliance with Accreditation Canada Standards).
• Provides education and training on the application of Lean thinking, principles, sponsor engagement, change management principles, facilitation skills, and Lean tools and techniques, providing constructive feedback and supporting individual development toward the use of every day Lean thinking and daily management.
• Applies knowledge in Lean process improvement thinking and methodologies to execute process improvement initiatives in a wide variety of clinical and corporate settings in alignment with Interior Health’s transformational plan and organizational goals. Develops and monitors assigned Lean initiative areas including the supporting of monitoring performance, planning and adjusting operations deliverables to meet projections and annual targets, and preparing summaries for fiscal reporting.

• Performs other duties as assigned.


Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days).


Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Qualifications

Education, Training, and Experience:

• Master’s degree in a health related field, and educational preparation in quality improvement and patient safety
• Three to five years progressive leadership experience
• Two to five years recent clinical experience in health care services and/or experience in data management
• Or an equivalent combination of education, training and experience.
• Knowledge and experience in supporting/leading Quality Improvement, Lean and Kaizen activities and with demonstrated experience and ability to lead a variety of Kaizen events including full improvement workshops, and other improvement initiatives).

Skills and Abilities:

• Ability to communicate effectively, both verbally and in writing
• Ability to establish and maintain good working relationships with others and manage conflict effectively to successfully coordinate the work. Strong work and professional ethics.
• Demonstrated knowledge of quality improvement principles, methods, and tools
• Demonstrated leadership skills
• Demonstrated ability to communicate effectively with others at all levels of the organization
• Demonstrated skills in facilitation, presentation, coaching and teaching skills
• Demonstrated ability to bring together multiple stakeholders and effectively manage diverse and sometimes competing interests.
• Familiar with quality improvement methods, tools, and concepts such as qualitative and quantitative analysis, Lean management and improvement.
• Have a proven ability to manage diverse groups and individuals through quality improvement processes and be able to resolve issues that arise throughout the process.
• Physical ability to perform the duties of the position.

Comments

Starting salary is approximately from $77,800 to $87,500 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

Competition #:

01769132

Employee Type:

PERMANENT FULL TIME

Bargaining Unit:

NON-CONTRACT

Facility:

ROYAL INLAND HOSPITAL

Location:

Kamloops

Department:

IH QUALITY NORTH

Reports To:

MANAGER OR DESIGNATE

Close Date:

SEPTEMBER 26, 2022

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