Employee Health & Wellness Facilitator

Position Summary

Interior Health is hiring a tem specific full time Employee Health & Wellness Facilitator to join our Employee Health & Wellness (EH&W) department in Kelowna. The term of this position is until March 31, 2023.

What will you work on?

The Employee Health & Wellness Facilitator provides effective case management and administrative support for the Employee Health & Wellness process for occupational/non-occupational portfolios within Interior Health (IH) by assisting return to work support services that encompass assessing, planning, implementing, coordinating, facilitating, monitoring, and evaluating options available to meet an individual’s health needs; promoting recovery at work or return to work (RTW) efforts, the identification of claims for coordination of early intervention services, and facilitating modified/alternate work opportunities to mitigate absences from work due to occupational and non-occupational injury/illness; works with other members of the Employee Health & Wellness team to ensure integration of services that promote the highest level of physical and mental health for employees.


1. Effectively communicates claim decisions to employees and managers and responds to inquiries from key stakeholders.
2. Utilizes a disability case management model to assist employees in all aspects of managing their absences from work for occupational and non occupational illness/injury by connecting with early intervention initiatives and coordinating recovery plans, in collaboration with insurers, and other Employee Health & Wellness case management stakeholders.
3. Works with other team members to coordinate the enhanced disability management program (EDMP) process to ensure employees return to work in a safe and timely manner through a coordinated partnership with key stakeholders.
4. Communicates with the insurers claim’s office to verify details of the claim around the status a claim, including the proposed treatment/rehabilitation plan; works with team members to identify options for modified Return-to-Work (RTW), including ongoing updates of the claim.
5. Works with the Employee Health & Wellness Advisor to propose, develop, and/or implement recovery plans when they involve more in-depth medical case management and/or are complex cases.
6. Monitors claims for possible RTW opportunities; updates appropriate stakeholders by coordinating and documenting all RTW plans with the Union, Manager, employee, and insurers as required.
7. Acts as a contact for internal and external inquiries to Workplace Employee Health & Wellness Services for information and/or assistance; refers to the appropriate Employee Health & Wellness Services team member as necessary.
8. Compiles analyses and maintains statistical data; produces and distributes summaries and reports as required, receives correspondence from WSBC, LTD, HBT and other key stakeholders and enters relevant information into appropriate database.
9. Performs a variety of duties such as preparing correspondence, reports, minutes, charts, and graphs utilizing applicable software applications.
10. Implements and monitors RTW plans.
11. Provides support and education to managers on best practice principles in RTW.
12. Performs other duties as required.

How will you create an impact?

Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community.

Reasons to Apply at Interior Health... What we can do for you

We offer an exceptional employer-paid benefits package and generous vacation entitlement after your first year of employment.

We offer a work environment conducive to growth and development of strong clinical skills. The opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!


Education, Training, and Experience:

• Diploma or certificate in Disability Management or Human Resources
• Three (3) years of recent, related experience in Disability Claims Management/Human Resources
• Or an equivalent combination of education, training, and experience
• An insurance background would be considered an asset

Skills and Abilities:

• Knowledge of current trends in occupational health & safety and related best practice
• Demonstrated proficiency in managing occupational health and/or insurance disability claims
• Ability to compile, analyze, and maintain statistical data
• Knowledge of claims and case management, Human Resource practices, and relevant collective agreements
• Exceptional decision-making and analytical and problem-solving skills
• Ability to work independently and as a team member
• Ability to organize and prioritize tasks in a rapidly changing environment
• Ability to respect the confidential nature of the services provided and information gathered
• Ability to develop and maintain effective working relationships with internal and external stakeholders
• Ability to type at 60 wpm
• Ability to operate related equipment including applicable software applications
• Physical ability to perform the duties of the position


Starting salary is approximately from 50K to 56K and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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