Lead | Urgent Primary and Community Care Centres (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Interior Health is looking for a Lead – Urgent Primary and Community Care Centres to join their team!

This is a Term Specific position until September 12, 2023.

About the Role:

The Lead for Urgent Primary and Community Care Centres, under the leadership of the Director of Urgent and Primary Care Centres, will support the planning, implementation, and ongoing operations of Urgent and Primary Care Centres in Interior Health. Working collaboratively with local Interior Health operational leaders, regional programs, Divisions of Family Practice, and the Urgent and Primary Care Centres project manager to support site selection, design service models, implement, and provide ongoing support for Urgent and Primary Care Centres. The position will act as the primary link to the Interior Health Primary Care, Acute Care, Seniors Care, and Mental Health and Substance Use strategic and operational teams ensuring work is aligned with the organizational priorities and with Ministry of Health policy. The position liaises with the Ministry of Health and interprets policies relating to urgent primary care services and Urgent and Primary Care Centres.

The Lead is expected to develop and execute a regional plan to implement Urgent and Primary Care Centres that are integrated within local Primary Care Networks, are aligned with regional programs, strategies, and goals, and Ministry of Health Urgent and Primary Care Centre and Primary and Community Care Transformation policy and direction.

This will be achieved by:

• Keeping pace with changes through scanning the environment for the relevant trends and developments affecting the Primary and Community Care Planning portfolio.
• Identifying strategic issues and collaborating with appropriate stakeholders across Interior Health and provincially to assess issues and develop strategic responses relating to Urgent and Primary Care Centres.
• Working closely with the strategic and Clinical Operations leadership to both inform and integrate regional strategy and planning into Urgent and Primary Care Centre design, implementation and operations.
• Building and maintaining collaborative alliances within Primary and Community Care Transformation and across Interior Health to enable the change required to implement Urgent and Primary Care Centre in Interior Health.
• Contributes to monitoring, reporting and evaluation on UPCCs.
• Possessing working knowledge of urgent and primary care services to effectively implement Urgent and Primary Care Centres within local Primary Care Networks.
• Collating and integrating evidence from within and outside of British Columbia and Canada.
• Developing and recommending budgets for projects; monitors expenditures, variance analysis, and reports; and recommends and implements remedial action as required.
• Working collaboratively with Primary Health Care, Mental Health and Substance Use, Seniors Care and Community, and Aboriginal Health to ensure Urgent and Primary Care Centres integrated within the broad system of primary and community care.

Some Key Duties may include:

1. Leadership

A. Contributes to achieving the Primary and Community Care Planning objectives and strategies by supporting planning, implementation and operations of Urgent and Primary Care Centres in Interior Health. Exercises effective leadership within the Primary and Community Care Planning portfolio ensuring Urgent and Primary Care Centres are integrated within the full integrated system of care.

B. Effectively works with the strategic and operational portfolios to ensure Urgent and Primary Care Centre development is aligned with the Interior Health program, strategies, operations, and service continuum.

C. Maintains effective working relationships across Interior Health sectors including health system planning, strategic information, Information Management and Information Technology, capital planning, finance, and other departments that enables the development of Urgent and Primary Care Centres.

2. Innovation

A. Scans the environment for emerging practice trends, working with administrators, directors, managers, and staff to plan and implement strategies to address identified needs and emerging issues based on best practice standards.

B. Provides leadership for Urgent and Primary Care Centre projects by seeking out and identifying best practices in patient care and ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.

C. Applies change management methodology for Urgent and Primary Care Centre development fostering an environment of innovation and critical thinking.

D. Works with Primary Care Planning, clinical networks and Clinical Operations to promote the sharing of knowledge, monitoring of practice trends, and identification of opportunities that promote innovation and partnerships for practice improvement.

E. Evaluates both the process and outcomes of Urgent and Primary Care Centre planning and implementation.


3. Project Management

A. The Lead works in an environment that is often ambiguous and will manage complex projects independently with little supervision. The Lead is required to possess considerable knowledge of the health system and current issues impacting Urgent and Primary Care Centre development.

B. The Lead is required to have a working knowledge of project management, change management, and facilitation skills.

C. Monitors and reports on Urgent and Primary Care Centre development for all areas of Interior Health.

D. Identifies and reports on key results indicators for the development of Urgent and Primary Care Centres.

4. Liaison

A. Interprets and translates Ministry of Health policy and direction related to urgent and primary care services and Urgent and Primary Care Centre development.

B. Develops Interior Health policy and procedures relating to urgent primary care services and Urgent and Primary Care Centres.

C. Represents Interior Health at provincial committees relevant to Urgent and Primary Care Centres with appropriate communication back to the organization.

Performs other duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects awaits the right candidate. In addition to a competitive wage, we offer Medical, Dental and Extended Health coverage and paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health offers work-life balance with competitive wages, excellent employee benefits, professional development and educational leave in a larger-than-life landscape and four seasons playground. Make Interior Health your next best career destination!

Qualifications

Education, Training and Experience
• Master’s degree in health-related field is required.
• Minimum five years of recent, related experience in the field of primary and community healthcare.
• Experience with emergency care and/or urgent care services is preferred.

Skills and Abilities
• Comprehensive knowledge of project and change management principles.
• Ability to lead individuals and project teams while maintaining cohesion, motivation, commitment, and effectiveness.
• Ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Interior Health.
• Ability to plan, develop, implement, manage, and evaluate programs.
• Effective negotiation skills to address the needs of interdisciplinary teams and medical staff.
• Ability to assess, plan, implement, and evaluate at the organization-wide level.
• Ability to utilize research and experiential knowledge to question and create change and innovation.
• Ability to recognize, appreciate, and incorporate differences in work and pursue own professional growth.
• Skills in group facilitation, conflict resolution, and group dynamics.
• Demonstrated analytical problem-solving to develop progressive, creative, and innovative enterprise-wide solutions.
• Ability to make sound decisions, work well under pressure, and meet deadlines in an environment subject to constantly changing priorities.
• Advanced oral and written communication skills, including effective presentation and facilitation skills.
• Ability to manage staff and budgets.
• Knowledge and experience working with healthcare union leadership.
• Attentiveness to organizational politics and tensions.
• Proficient computer skills.
• Physical ability to perform the duties of the position.

Comments

Starting salary is approximately from $77,822 to $97,277and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

Competition #:

01763190

Employee Type:

TERM SPECIFIC FULL TIME

Bargaining Unit:

NON-CONTRACT

Facility:

Flexible

Location:

Flexible

Department:

IH SCSP/UPCC STRAT PLAN

Reports To:

DIRECTOR – URGENT AND PRIMARY CARE CENTRES)

Close Date:

OPEN UNTIL FILLED

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