Manager, Quality

Position Summary

Interior Health is looking for a permanent full time Manager, Quality to join our Quality & Patient Safety team. If you are interested in expanding your career opportunities and develop your leadership skills, this is the position for you!

About the Role:
The Manager, Quality is responsible for assisting Interior Health (IH) in achieving its goal of excellence in service delivery to its patients and clients.

The Manager works closely with the local operational and clinical teams for managing the development and implementation of processes to integrate quality improvement and patient safety principles and evidence-based practice in the operation of the acute, community, and long-term care services. The Manager has a critical leadership role within the local and IH-wide Quality I and Patient Safety Team as well as collaborating with the Directors of IH Networks and Programs – to ensure that substantive improvement occurs at all levels in the organization and is linked to corporate strategic and operational priorities and activities.

The Manager oversees the coordination and supervision aspects of day-to-day operational activities of the Improvement Consultants (and other direct reports), assumes responsibility for budgetary functions, and serves as the senior Improvement Consultant. As a senior improvement consultant the Manager mentors new staff, and leads complex improvement efforts. The Manager may have responsibility for providing administrative/management on-call coverage.

Some of the Benefits of Joining Interior Health:
An attractive remuneration package and excellent career prospects await the right candidate. We offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we also offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.

Some Key Duties may include:
-As a member of local Quality Teams, promotes a culture of quality improvement and facilitates the integration of quality improvement initiatives that can be monitored and measured using reliable and valid data.

-Provides leadership in the development, implementation, and evaluation of quality improvement processes and programs to continually improve the provision of patient/client/resident care.

-Supports Quality Reviews as needed within the local region including reviews created under Section 51 and collaborates with the Patient Safety, and Risk departments on all of these issues.

-Works with Directors, HSAs, Medical Directors, and Chiefs of Medical Staff and other Managers to develop and execute local quality improvement priorities and ensures that strategic information, quality improvement, and performance measurement initiatives are linked to strategic and operational priorities and activities.

-Works collaboratively with Managers, staff, and physicians to promote all domains of quality (including effectiveness, efficiency, accessibility, accountability, and sustainability, etc.) in clinical and operational processes and ensures compliance with national accreditation standards.

-Maintains fiscal accountability by collecting and monitoring necessary fiscal and quality data, analyzes data appropriately, initiates and implements methods of cost containment in relation to the service/area, and justifies expenditures.

-Administers collective agreements as they apply to the staff and represents the employer in the grievance process, on various union/management committees, and during essential service preparation.

-Provides leadership and development support for identification of performance indicators across the continuum of care and provides consultative services regarding an array of quality methods used in high performing organizations (including Lean principles, concepts, tools, and methods).

-Analyzes current trends and data in the assigned area of responsibility related to the provision of accessible, comprehensive, efficient, and effective service/care. This includes WCB, sick-time, overtime, casual utilization, turnover, staff mix, vacation utilization, relief, and vacancies.

-Provides staff with performance feedback and encourages staff to achieve their full potential for personal and professional growth, rewarding individual achievement recognizing diverse contributions.

-Oversees the coordination and supervisory aspects of day-to-day operational activities. Determines staff complements and is responsible for staff recruitment, performance management, and ensuring that ongoing training and educational needs are identified and addressed.

-Administers the financial resources for department(s), develops and makes recommendations regarding the operating and capital budgets for each, and manages within approved levels. Communicates with the Director on a regular basis keeping the Director apprised of any issues of concern.

-Performs other related duties as assigned.

This is a permanent, full-time position. Hours of work are Monday to Friday 8:30 -16:30.


Education, Training, and Experience
• A Master’s degree in a health-related discipline. Clinical experience is preferred.
• Seven to ten years of experience in Quality Improvement and Patient Safety, including three years progressive management experience. Experience in health program planning, development, implementation, and evaluation preferably in Community, Long-term Care, and /or Acute Care is an asset.
• An equivalent combination of education, training, and experience may be considered.

Skills and Abilities
• Self-directed with effective organizational, time management, and prioritization skills.
• Ability to manage change processes.
• Demonstrated understanding of systems with strong systems thinking and analytical skills.
• Knowledge of the delivery of care in a health setting.
• Demonstrated ability to manage staff, organize, and communicate verbally and in writing to all levels of staff.
• Demonstrated ability to collaborate and lead within a team environment.
• Demonstrated ability to function effectively in a highly-dynamic, fast-paced, continually-changing environment.
• Must be familiar Microsoft Suite (i.e., Word, Access, and Excel).
• Physical ability to perform the duties of the position.


Starting salary is approximately $92,000 to $104,000 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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Reports To:


Close Date:

AUGUST 09, 2022

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