Director, Human Resources Operations (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Join our team in this newly created, rewarding HR leadership opportunity at Interior Health! We are seeking a motivated, collaborative and inspirational leader with deep expertise in Employee and Labour Relations to support our talented HR Operations team and provide strategic and operational leadership.

Led by a forward-thinking leadership team focused on innovation and giving people room to grow, we are looking for people who want to make a difference in the communities in which they live, work and play. As a top 100 BC Employer, we also offer one of the best benefits packages in Canada, including Medical, Dental and Extended Health coverage, a defined pension plan and paid vacation starting at 4 weeks to a maximum of 7 weeks annually.

This position can be located in any of the beautiful communities within the Interior Health region.

About the Role

The Director, Human Resources Operations is responsible and accountable for providing leadership in Human Resources (HR) operations for Interior Health (IH). Specifically, the Director is responsible and accountable for the daily operations of employee and labour relations, ensuring practices, policies, and procedures are in accordance with legislative, contractual, and organizational standards. The Director is also responsible for the development, implementation, evaluation, and continuous improvement of labour and employee relations initiatives that enhance the efficient and effective delivery of health services within IH.

The Director interacts with and maintains broad internal and external contacts for the purpose of setting the employee and labour relations framework for IH. Internally, the Director builds and maintains relationships with senior leaders, managers, and staff within the organization. Externally, the Director fosters and influences the organization’s relationships with the Health Employers Association of British Columbia (HEABC), government agencies, other Health Authorities, trade unions, special interest groups, and members of the public in matters related to Human Resources operations within IH.

Key Responsibilities

1. Oversees the operations of employee and labour relations, ensuring the efficient and effective delivery of HR services.

2. Formulates, implements, and evaluates a leading practice HR service delivery model that meets the current and future needs of IH.

3. Provides inspirational leadership in the areas of HR and management by guiding the development, recommendations, and implementation of new or changing HR programs and services. Specifically, develops operational HR practices, policies, and procedures that support the organization’s strategic direction.

4. Serves as a senior representative in liaising with HEABC, trade unions, government, and government agencies, Provincial Health Authorities, and other organizations with an interest in HR management practices.

5. Ensures relationships with key stakeholders and encourages understanding and cooperation in the development, implementation, and evaluation of the strategic directions and performance goals of IH.

6. Develops practices, policies, and procedures that are in accordance with legislative, collective agreement, and organizational standards.

7. Develops and recommends budgets, monitors expenditures, performs variance analysis and reporting, and implements remedial action.

8. Leverages technology to enable learning and effective relationship-building between managers, unions, and employees; advises the Corporate Director of significant issues arising that may adversely affect the operation or reputation of the organization; and cooperates and leads in IH-wide projects to support HR and IH.

9. Provides leadership and guidance to employees using effective management techniques; coaches and mentors employees; conducts performance evaluations and creates a learning environment that promotes and supports professional growth of all employees; participates in recruitment activities and makes hiring and discipline decisions.

10. Keeps informed and current by participating in professional associations and attending conferences, courses, and seminars.

11. Performs other related duties as assigned.


Education, Training, and Experience

• A Master’s degree in Industrial Relations, Human Resources Management, or a related field.
• Chartered Professional in Human Resources (CPHR) designation preferred.
• Ten years of recent, related experience in a complex healthcare or unionized environment.

LEADS Capabilities

Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

• The ability to challenge and restate the underlying beliefs and assumptions on which organizational relations and actions are based. Courage to go against embedded norms and firmly held leadership beliefs.
• The ability to balance many dynamic variables simultaneously, discern the relationships among them, and predict the outcome of particular actions or decisions very effectively.
• Seeking to know and understand the underlying values, beliefs, and attitudes held by current and potential stakeholders while being sensitive to the interests of others and envisioning a direction that incorporates a balance of interests and partnerships.
• Ability to effectively lead and support management teams. Inspires a shared vision and aligns performance goals and objectives for team and individuals with organization strategies while maintaining group cohesiveness, motivation, commitment, and effectiveness.
• Demonstrated ability to work professionally, diplomatically, and persuasively to foster and maintain effective working relationships with internal and external stakeholders.
• Promotes cooperative goals and contributes to an atmosphere of trust and mutual respect.
• Applies superior conflict management skills and expertise to persuade and negotiate effective resolution of issues/disputes.
• Uses sound business acumen to manage the fiscal resources of assigned projects/services in a manner that is financially responsible and consistent with the overall goals of the organization.
• Demonstrated organizational and planning skills.
• Employs excellent verbal and written communication skills to relevant stakeholders at all levels of the organization.
• Works independently and effectively under time pressure, balancing priorities to meet deadlines and resolve issues in a timely manner.
• Ability to adapt readily to rapid and changing environments and respond with initiative.
• Physical ability to perform the duties of the position.


*Starting salary is approximately $101,000 - $127,000 and will be based on education, training and experience.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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