Manager, Urgent and Primary Care

Position Summary

Who are we looking for?

Interior Health is seeking a permanent full time Manager, Urgent and Primary Care to join our Urgent Primary Care team in beautiful Kelowna BC!

How will you create an impact?

The manager for this position is responsible for operational planning, service delivery and providing leadership and oversight to care providers who work in a team based care environment at the Kelowna and West Kelowna Urgent Primary Care Centres. Due to a shortage of physicians in the community, UPCC visits are increasing. Bring your passion to this challenging and exciting role, apply today!

What will you work on?

The Manager, Urgent and Primary Care is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of the Urgent Primary Care clinical service areas.

The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centered approach, and in accordance with IH and Ministry policies and standards.

Some Key Duties include:

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Coordinates and manages overall operations, maintains excellent standards related to the patient experience, and directs the business, technical and clinical support activities of the assigned clinic(s) and/or related functions.
• Promotes IH vision, mission, values, and strategic goals

Resource Management
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other sites in the Health Services Area.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Supervises clinic staff, prepares budgets and reports, responsible for space planning, maintenance, procurement of supplies and contract services
• Identifies and takes action to address professional development needs.

Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.
• Collaborates with Divisions of Family Practice
• Identifies the need for, promotes, and facilitates research
• Acts as the clinic leader to ensure the goals of the clinic and organization are met. Actively participates as a highly visible member of the local community to promote growth of the clinic..

• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., community Administrators and Managers) and external partners (e.g., physicians, , Ministries, Division of Family Practice, community agencies, organizations, and professionals) that are critical to the development and delivery of programs within the assigned areas of responsibility.
• Collaborates with clinic physicians, nurse practitioners and other clinical team members to maintain and improve clinic services.
• Participates on various committees/working groups as required that are related to the delivery of the IH programs/services.
• Promotes positive interactions between staff and public.

Quality Improvement Evaluation/Risk Management
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Implements and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Reviews patient events/complaints/incidents filed by the public or staff and leads in the implementation of learnings and recommendations from such events.
• Leads and facilitates improvement changes.
• Identifies potential risks and applies mitigation strategies.

• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.

How will we help you grow?

Interior Health offers excellent benefits and many opportunities to maximize your skills. We are an organization where you have room to grow in a place where life outside of work is just as important to us as it is to you.
If you are an experienced leader and want to be challenged in your role while working with a solid and experienced team in a wonderful working environment, apply today!


Education, Training, and Experience
• A Bachelor’s degree in a health-related discipline, Master’s degree preferred.
• Five to ten years of recent, related experience, including a minimum of three years frontline supervisory and/or clinical program coordination experience.
• An equivalent combination of education, training, and experience will be considered.

Skills and Abilities
• Conceptual skills - Demonstrated ability to relate and apply knowledge of legislated acts, regulations, policies, procedures, principles, and service delivery in the assigned areas of responsibility within the ethical standards that govern the assigned areas of responsibility; strong analytical skills.
• Team building - Demonstrated ability to create a shared vision and synergy in teamwork, and lead teams from multi-sectors including with multiple primary care providers (patient medical homes).
• Leadership - Demonstrated ability to lead, plan, manage, implement, organize, and problem solve in a complex, multi-disciplinary organizational environment. Demonstrated ability to supervise, guide, and direct staff utilizing a participatory management style.
• Change management - Demonstrated ability to function and lead effectively in a dynamic and changing environment. Demonstrated ability to effectively introduce and support purposeful change.
• Innovation - Ability to foster innovative approaches to program and service delivery.
• Communication - Demonstrated verbal, written, and interpersonal communication skills.
• Equipment - Ability to operate related equipment and to function in a computerized environment using a range of software programs.
• A current BC Driver’s License.
• Physical ability to perform the essential duties of the job.


Starting salary is approximately from 92K to 104K and will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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