Director, Primary Care Quality, Performance and Special Projects (WORKSITE LOCATION IS FLEXIBLE)

Position Summary

Enjoy the satisfaction of a rewarding leadership career with Interior Health in beautiful British Columbia. We are seeking a collaborative and knowledgeable leader with extensive experience in management and healthcare to fill this important role.

Led by a forward-thinking leadership team focused on innovation and giving people room to grow, we are looking for people who want to make a difference in the communities in which they live, work and play. As a top 100 BC Employer, we also offer one of the best benefits packages in Canada, including Medical, Dental and Extended Health coverage, a defined pension plan and paid vacation starting at 4 weeks to a maximum of 7 weeks annually.

This position can be located in any of the beautiful communities within the Interior Health region.

About the Role

The Director, Primary Care Quality, Performance and Special Projects is responsible for leading quality improvement for the portfolio, including overseeing accreditation, driving continuous quality improvement activities, implementation of the quality framework, and evaluation. The Director is also responsible for reporting on performance indicators, monitoring the progress of initiatives, supporting the execution of key strategies, and overseeing the planning and implementation of special projects. The Director collaborates with multiple internal and external stakeholders to optimize the delivery of Primary Care services within the integrated system of care.

Key Responsibilities

1. Oversees the design, launch, application, and expansion of the Primary Care scorecard.

2. Designs, implements, communicates, and evaluates the Primary Care Quality Framework.

3. Monitors and reports on the Patient Medical Home Strategy.

4. Monitors and reports on IH Patient Medical Home operational performance and activity.

5. Leads Primary Care reporting within IH and to the Ministry of Health.

6. Oversees Primary Care Accreditation and monitors compliance.

7. Works in conjunction with the Evaluation team to oversee Primary Care evaluation.

8. Oversees the assessment, analysis, and quality improvement of the Patient and Provider Experience Strategy for Primary Care.

9. Assigned to and supports a geographic Primary Care operation team as required.

10. Leads projects related to Virtual Primary Care and Primary Care Network capital projects.

11. Supports the management of adverse events of Primary Care.

12. Prepares, submits, and presents quality reports.

13. Leads and/or support primary care quality improvement processes (cycles).

14. Liaises with the Quality and Patient Safety portfolio to ensure education, training, and resources are in place for Primary Care teams.

15. Manages assigned staff by performing duties such as recruiting, hiring, disciplining, and termination as required. Provides mentoring and coaching to staff as required, conducts performance evaluations and prepares staff development and training plans.

16. Manages financial resources by preparing the budget for approval, monitoring the budget, identifying variances, and taking corrective action required in order to maintain fiscal responsibility and accountability.

17. Performs other related duties as assigned.


Education, Training, and Experience

• Masters in Health Administration or related health field.
• A minimum of 7-10 years of experience in healthcare, including experience in a leadership capacity.
• Or an equivalent combination of education, training and experience.

LEADS Capabilities

Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

• Ability to anticipate and respond to changing priorities or unforeseen opportunities.
• Demonstrated ability to lead transformational change.
• Demonstrated ability to manage challenging and competing demands within a limited period.
• Ability to work collaboratively with and provide leadership to diverse groups and individuals.
• Demonstrated ability to creatively problem-solve with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to problems.
• Ability to ensure decisions and program direction supports the goals of the organization.
• Effective interpersonal skills and demonstrated ability to deal with all levels in the organization as well as external groups.
• Effective communication skills including the ability to facilitate, negotiate, and persuade others both internal and external to the organization.
• Demonstrated ability to establish courses of action for self and others that are results-oriented.
• Knowledge of current healthcare issues and trends.
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Ability to build strategic partnerships and alliances.
• Ability to influence change and manage conflict.
• Ability to provide leadership, guidance, and direction to others including managers and staff.
• Physical ability to perform the duties of the position.
• Proven ability to work collaboratively with medical staff and health care leaders at a strategic level.
• Analytical skills to translate data into action, complemented by program planning and management experience.
• Ability to influence and coordinate multiple internal stakeholders around a common goal and strategy.
• Experience working with internal and external stakeholders.


This position can be located in any of the beautiful communities within the Interior Health region.

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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Close Date:

AUGUST 08, 2022

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