Manager | Clinical Operations

Position Summary

Interior Health is looking for a Manager, Clinical Operations for our Emergency Department at the Kootenay Boundary Regional Hospital in Trail, BC.

The Kootenay Boundary Regional Hospital (KBRH) is located in the heart of an outdoor haven for sports enthusiasts. This 75 bed hospital is responsible for serving the acute needs of a large geographic region and includes a team of highly skilled physicians and front line staff providing care across the health spectrum, including intensive care, maternity, pediatrics, a wide range of surgical services, psychiatry, emergency and general medicine.

The skills required for a successful 1.0 FTE clinical operations manager include knowledge and working experience in a multidisciplinary acute care setting, high emotional intelligence and critical thinking skills and a passion for driving quality improvement. Additional assets are working with the guiding principles of patient and family centred care.

What will you work on?

The Manager, Clinical Operations will join 5 other leaders who are responsible for the operations of all specialized areas. This opportunity may include management of the Emergency Department, which sees roughly 50 to 60 ED visits per day. It may also include opportunities in additional areas including Intensive Care and other highly busy acute services. The Manager will work closely with the Physicians and Allied Health leads to ensure excellent patient quality care.

How will you create an impact?

The Kootenay Boundary Regional Hospital requires a strong operations team to serve the rural health needs of this close knit community.

How will we help you grow?

We will provide you with an orientation customized to meet your needs, and immediate support and access from excellent colleagues. You will have exposure working with the community in a multidisciplinary acute care setting, with daily exposures to acuity of services across all lifespans and health disciplines. Library Services to support patient care, education and research are available, as well as educational opportunities, hospital rounds, in-house services, project assignments, etc.

Who are we looking for?

A leader with guiding principles of patient and family centred care, strong work ethic and critical thinking skills. We are seeking a someone who works well within the team, but is also able to work independently. Excellent communication and high emotional intelligence is a must.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects awaits the right candidate. In addition to a competitive wage, we offer Medical, Dental and Extended Health coverage and paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Some Key Duties may include:

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.

• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.

• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).

• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other departments and/or sites.

• Recruits, hires, disciplines, and terminates staff as required. Provides mentoring and coaching to staff, completes performance evaluations and prepares staff development, training and succession plans. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.

• Identifies the educational needs of staff in the provision of direct patient care. Ensures the appropriate mechanisms are in place to support staff in the provision of quality patient care. Communicates with educational personnel regarding identified needs and collaboratively plans the opportunities for professional development.

• Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment.

• Acts as a change agent within the service, fostering an environment of innovation and critical thinking.

• Represents Clinical Operations and assigned clinical areas on a variety of internal and external committees as required.

• Performs other duties as assigned.

Make a difference. Love your work. Apply today!

Starting salary is approximately from 92K to 104K and will be based on education, training and experience

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


Education, Training, and Experience
• Bachelors Degree in nursing, health sciences, or related field.
• Seven to ten years recent, related clinical experience, including three years in a leadership role.
• Or an equivalent combination of education, training and experience.
• Current registration with the relevant professional college or association preferred.

Skills and Abilities
• Demonstrated ability to guide individuals and groups while maintaining group cohesion, motivation, commitment, and effectiveness.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Interior Health.
• Demonstrated ability to plan, develop, implement, manage, and evaluate programs.
• Excellent negotiation skills to relate effectively with clients, medical staff, and members of the interdisciplinary team.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.


Starting salary is approximately from $96,429 to $138,617 and will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.

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Hourly Wage:

$47.55 - $65.39

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